[Hiring] Inside Sales Representative @AIRLINE HYDRAULICS CORPORATION

Role Description

The Inside Sales Representative provides support for fluid power and/or automation and/or motion control products. This position is eligible for telecommuting after a successful training period. Certain criteria must be met to retain telecommuting status. The employee reports to the Inside Sales Manager.

• Respond to customer inquiries pertaining to products, services, prices, availability, and/or order status via email, phone, and website.
• Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements.
• Engage vendors to procure materials and expedite shipments.
• Prepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessary.
• Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer.
• Support, interact, and work in tandem with members of the outside sales team to build and retain customer relations.
• Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system.
• Perform other related duties and assignments as directed by management and as listed in SOP.

Qualifications

• 4-year degree or equivalent work experience preferred.
• Previous experience in fluid power, industrial, or electrical distribution preferred.
• Knowledge of fluid power and/or automation and/or motion control products is strongly preferred.
• Demonstrated ability to understand technical concepts.
• Previous success in inside sales and/or experience in a technical support role is preferred.
• Experience in purchasing manufacturing or technical products is a plus.
• Excellent telephone personality with proven ability to maintain customer relationships.
• ERP, Epicor P21 and B2B experience is preferred.
• Highly proficient level of computer skills including MS Word, Excel, and Outlook.
• Excellent communication, organizational and interpersonal skills.
• Capable of handling multiple high-pressure tasks.
• Ability to work in a fast-paced and self-directed environment.
• Some occasional travel may be required for customer visits and training purposes.

Benefits

• Medical/Dental/Vision/Disability effective first of the month after the hire date.
• PTO accrual begins upon hire.
• Referral bonuses.
• 100% employee-owned plus 401k with company match.