[Hiring] Inside Sales Manager @TEKsystems

Role Description

We are seeking an experienced Inside Sales Manager to lead a consultative sales team focused on revenue growth, customer loyalty, and operational excellence. This role will oversee a sales leadership layer while supporting a team of more than 20 customer-facing professionals and driving initiatives that directly impact growth, profitability, and customer satisfaction.

What You'll Do

• Revenue & Sales Performance
  • Own and drive performance across both direct sales revenue and assisted revenue channels.
  • Increase average order value through strategic cross-selling, bulk sales, and value-added solutions.
  • Identify and capitalize on high-value customer opportunities, including complex projects and large-order purchases.
  • Develop and execute outbound sales campaigns through phone and SMS channels targeting high-intent buyers.
• Team Leadership & Coaching
  • Lead, mentor, and develop a CX Sales Team Lead along with a broader sales organization of 20+ team members.
  • Create a high-performance culture through coaching, accountability, and recognition.
  • Conduct regular one-on-ones, performance reviews, and sales training sessions.
  • Implement incentive programs and performance-driven sales contests.
• Customer Experience & Process Improvement
  • Elevate sales conversations from transactional interactions to consultative, expertise-driven engagements.
  • Develop and optimize "Save the Sale" programs that recover at-risk opportunities and increase customer lifetime value.
  • Analyze customer experience data and sales performance metrics to identify growth opportunities.
  • Partner with internal and external stakeholders on testing and optimizing sales scripts, coaching programs, and customer engagement strategies.
• Strategic Program Leadership
  • Manage and enhance installation service partnerships and related customer programs.
  • Evaluate new service providers and lead future pilot initiatives.
  • Design operational workflows, service-level agreements, pricing strategies, and customer engagement models.
  • Drive adoption and commercialization of consultation-based services that increase conversion and basket size.
• Analytics & Business Intelligence
  • Partner with Data Engineering and Business Intelligence teams to track key performance indicators.
  • Monitor direct versus assisted sales metrics, productivity, conversion rates, discounting, and profitability.
  • Use customer insights and conversational analytics to identify opportunities for automation, self-service, and revenue growth.

Qualifications

• 2+ years of sales leadership or people management experience.
• 5+ years of sales experience.
• Experience leading teams in an e-commerce, digital sales, or customer-facing environment.
• Strong coaching, mentoring, and performance management skills.
• Proven ability to drive revenue growth and sales productivity.
• Data-driven mindset with strong analytical skills.

Requirements

• Experience within consumer products, retail, or consumer goods industries.
• Experience within landscaping, horticulture, nursery, home improvement, or related industries.
• Bachelor's degree.
• Background leading consultative sales organizations.
• Experience supporting customer experience, contact center, or inside sales teams.

Benefits

• $44.00 - $48.00 per hour.
• Annual performance bonus opportunity (up to 10%).
• Full-time employment.
• Opportunity to lead a growing team and shape future sales strategy.
• Fully remote work environment.
• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).