[Hiring] Inside Sales Manager @Associa

Role Description

The Inside Sales Business Development Manager is responsible for driving new business growth through strategic inside sales initiatives and business development efforts for their assigned territories. They oversee creating effective business plans to generate new account revenue, obtain goals, increase brand loyalty, and drive a proactive prospecting strategy in a remote environment. Primary duties include:

• Brainstorming with other business development staff, branch leadership, and regional sales director to define the scope of the project, review requirements, and approve timeframes.
• Meeting and exceeding annual new business sales targets.
• Supporting the sales process from start to finish and driving the sales process, when applicable.
• Developing new relationships and nurturing existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads.
• Driving and recording business development activities and sales pipeline progression in a CRM (SalesForce.com).
• Ensuring CRM (SalesForce.com) is updated and current and that all key customer information, leads, and target accounts are stored and managed.
• Qualifying and generating leads through APM (AllPropertyManagement), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share.
• Responding timely to inbound leads through various channels.
• Conducting market research on prospective growth areas, competitive markets, and industry trends.
• Developing a business plan to achieve sales goals by identifying, advancing, and closing deals, including working with their respective Branch Office to set a “road map” for growth within their market.
• Executing and educating Branch Office on national and local sales promotions or contests.
• Working closely with operations to ensure smooth continuity of the sales process.
• Maintaining a high level of product knowledge.
• Participating in sales calls, territory meetings, and the business planning process within the assigned area.
• Building and maintaining a solid working relationship with all team members including but not limited to Regional Sales Directors, Marketing Directors, Senior VPs, Regional VPs, and Branch Presidents.
• Identifying, developing, and executing new and existing referral sources to build successful referring relationships.
• Actively identifying and generating prospects through strategic sales strategies focusing on customers in target markets.
• Achieving revenue goals, new account goals, and key performance metric benchmarks on a consistent basis.
• Maintaining good working relationships with internal community managers to target new sales through referrals and references.
• Attending all operational staff meetings to give sales reports and contest updates.
• Working in conjunction with operations, marketing, and regional sales director to prepare proposals, RFI, and RFP.

Qualifications

• Basic understanding of sales principles and customer service practices.
• Possess a high energy, strong desire to achieve top results with a charismatic and positive “can-do” attitude over the phone or virtually.
• Strong communication and presentation skills (phone, interpersonal, written, verbal, etc.).
• Ability to successfully multi-task in a fast-paced environment.
• Self-motivated, proactive, detail-oriented, and a team player.
• Knowledge of conflict resolution techniques at an expert level.
• Creative problem solving in understanding and addressing clients’ needs and pain points.
• Time management and time-critical prioritization skills.

Requirements

• Experience in HOA/community association sales or property sales required.
• Minimum 3 years sales experience required.
• Bachelor’s Degree Preferred.
• Inside sales experience preferred.
• Ability to read, analyze, and interpret complex documents.
• Ability to respond effectively to highly sensitive inquiries or complaints.
• High level written and verbal communication skills including the ability to make effective and persuasive speeches and presentations to management, public groups, and/or boards of directors.
• Knowledge of group dynamics is a plus.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrates commitment to deliver outstanding customer service internally and externally.
• Takes ownership to personally resolve problems or ask for assistance.
• Listens well, asks clarifying questions, and communicates effectively (verbal and written).
• Takes initiative to recognize and address problems quickly and decisively.
• Self-motivated with the ability to work in an unstructured environment.
• Proactive outreach and visibility to all key stakeholders.
• Ability to gain a strong understanding of Associa, our value proposition, core values, services, policies, and procedures.
• Ability to develop relationships that will help foster opportunities for big market growth.
• Thoroughly understand prospects' business and key value drivers by driving two-way communication.
• Build Value through Associa’s unique insight, experience, and solutions.
• Excellent problem-solving skills to create solutions to cut costs, increase property values, create community involvement, and provide a superior level of service.
• Ability to effectively measure ROI on marketing and sales efforts.
• Knowledge and proficient utilization of MS Office, Excel, Word, PowerPoint, GoToMeeting, Zoom, Microsoft Teams.
• Knowledge and utilization of CRM, preferably Salesforce.
• Ability to quickly learn and become proficient in the use of ConnectAndSell, leveraging the platform to maximize outreach efficiency, increase live conversations, and accelerate pipeline development.
• Comfortable navigating and adapting to new sales technologies and tools to support high-volume prospecting and engagement.
• Experience and comfort level working in a remote work environment.
• Must have clear background and drug screening.