[Hiring] Inside Sales Manager @Fifth Third Bank

Role Description

This role leads part of an Inside Sales organization responsible for a $1.3B annual production run rate across multiple verticals including but not limited to healthcare, SBA, and Small Business lending. This production scope requires leadership of a fast‑cycle, incentive‑driven sales organization. This role is accountable for tactical leadership of a multi‑layer Inside Sales team, including Team Leads and individual contributors, ensuring consistent daily throughput, application quality, and adherence to defined underwriting workflows.

The Inside Sales Manager, Small Business executes division‑level strategies designed by the Director of Inside Sales and translates them into day‑to‑day team performance, coaching, and process execution. They also maintain operational discipline by monitoring Reg B–related timeliness, application aging, pipeline accuracy, and documentation requirements, escalating exceptions to senior leaders as needed. This includes coordinating with Credit and Closing partners to ensure applications move through established SLAs and that borrower experience standards are met.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Qualifications

• Minimum 3-5 years management experience including successful team leadership and development in a sales environment preferred.
• Experience leading high-performing teams in a fast-paced SBA lending environment, with deep working knowledge of SBA 7(a), 504, and Express loan programs.
• Proven ability to adapt quickly, manage teams through organizational change, and build scalable closing processes in high-growth environments.
• Demonstrated proficiency in SBA SOP guidelines, deal structuring, pipeline management.
• Experience leading multi-layer sales teams or equivalent leadership responsibility in a fast‑cycle, production‑oriented environment preferred.
• Proven ability to have successfully coached and directed a team scope of sales abilities and enhanced customer experience.
• Ability to create and manage reporting metrics for the team, i.e. proficient in Excel, Business Objects.

Requirements

• Oversee a multi‑layer sales hierarchy (Individual Contributors through Team Leads) and ensure consistent throughput in a high‑volume production environment.
• Execute daily oversight of application flow, SLA adherence, queue management, and capacity alignment, ensuring movement of high‑velocity pipelines.
• Partner with Credit and Closing to resolve operational bottlenecks and escalate exceptions, ensuring timely decisioning and strong borrower experience.
• Translate divisional productivity strategies into actionable team plans, including call cadence expectations, funnel management routines, and quality control checkpoints.
• Ensure compliance with state and federal regulations, including monitoring adherence to Reg B timeframes and application documentation standards, escalating concerns to senior leadership as required.

Benefits

• Comprehensive benefits and differentiated compensation offerings.
• Opportunity to participate in an incentive compensation plan based on company, line of business and/or individual performance.
• Extensive benefits programs designed to support the individual needs of employees and their families, encompassing physical, financial, emotional and social well-being.

Company Description

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.