[Hiring] Inbound Technical Sales Specialist @NTT DATA Services

Role Description

Are you passionate about sales and dedicated to solving customer challenges? We are seeking enthusiastic candidates who thrive on meeting sales objectives and targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point of contact for our valued customers.

Position: Inbound Technical Sales Specialist

Position Status: Full Time – Work from Home

Hours of Work: Monday-Friday, 9:00am – 10:00pm EST

Location: Open to all agents located in Alberta, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, and Nova Scotia.

Rate of Pay: $16.20/HR - $19.35/HR + Sales Incentives

Responsibilities

• Handling inbound client interactions to identify and solicit potential and existing clients to promote sales.
• Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions.
• Conducting outbound calls to follow up on client sales and inquiries as well as consulting with clients after sale to provide support and resolve issues.
• Providing technical solutions to clients where products or services must be tailored to suit their needs.
• Acquiring and maintaining technical knowledge of GFiber Internet solutions, IPTV, and Home phone services provided through specialized training.
• Managing call flows, providing first call resolution, and satisfying client expectations.
• Leveraging program tools and processes to illustrate benefits of the service and product offerings.
• Estimating cost of activation and maintenance to the equipment or service.
• Verifying and updating critical customer information by accessing client’s database and customer resource management software.
• Reviewing and compiling competitors’ activities and developing awareness of trends and potential markets.
• Providing ongoing technical support and resolution to any technical problems related to products and services.
• Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions.
• Implementing sales strategies to achieve personal and business goals.
• Conducting sales transactions through online e-commerce software.
• Offering feedback to management for methods of improving performance and results.

Qualifications

• Sales experience is a must, preferred outside sales experience (field sales an asset).
• Excels in a target-driven environment.
• Relentless in chasing sales success and motivated to perform in a competitive environment.
• Demonstrated success in a competitive sales environment.
• Experience in Customer Care, Retention is an asset.
• Strong ability to build rapport with customers.
• Ability to use sales scripting and dynamically adjust to prospect needs.
• Familiarity with servicing customers in the United States is an asset.
• Experience in telco or fiber internet sales is an asset.
• The ability to navigate multiple computer systems.
• A flexible schedule (including evenings).

Requirements

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet).
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected via Ethernet port and not by Wi-Fi.
• Ability to download and use the Google Authenticator app.
• Must have IOS 11 or Android version 10 (or newer).

Benefits

• All equipment required for you to be successful in your role.
• Virtual paid training.
• Comprehensive benefits package (medical, vision, and dental).
• Employee Assistance Program.
• RRSP program options.
• Short- and Long-Term Disability options.
• Rewards and Recognition programs.
• Internal career advancement opportunities.