[Hiring] Inbound Sales Representative @The Sydney Call Centre

Role Description

Are you a persuasive communicator with a passion for sales and customer service? We’re looking for Sales Representatives to support our clients’ sales programs while also assisting with inbound customer service, help desk, and back-office operations. You’ll represent some of the world’s most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

Key Responsibilities:

• Handle inbound calls with professionalism, empathy, and efficiency.
• Use your training and product knowledge to answer questions and recommend suitable products and services.
• Build rapport with customers, understand their needs, and resolve issues effectively.
• Research internal systems to locate missing information and collaborate with other departments as needed.
• Manage customer accounts and process orders accurately using company systems.
• Follow scripts, policies, and procedures to ensure compliance and consistency.
• Protect customer privacy by handling confidential information responsibly.
• Escalate unresolved issues to the appropriate team or manager.
• Stay current by attending training sessions and reviewing updated materials.
• Maintain excellent attendance and adhere to your work schedule.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong communication skills—both written and verbal.
• Ability to type 20+ words per minute with accuracy.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong sense of responsibility.
• Skilled in problem-solving, conflict resolution, and customer follow-up.
• A customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Comfortable in a fast-paced, evolving environment.
• Strong interpersonal skills and a collaborative team spirit.

Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. (Does not apply in Canada)

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.