[Hiring] Home-Based Sales Assistant @DCX

Role Description

The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions.

• Responsible for providing customers with information on product pricing, features, and availability.
• Responsible for creating proposals, quotes, and opportunities.
• Responsible for creating presentation formats and compiling data for the preparation of sales presentations.
• Responsible for documenting all order-related activities in various systems.
• Responsible for sending a follow-up with suppliers on orders.
• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
• Responsible for managing a high volume of inbound and outbound emails.
• Responsible for providing general day-to-day customer service to clients and vendors.
• Ad hoc tasks aligned with those mentioned above.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Strong verbal, written, and English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in both Microsoft and Google applications.
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Customer orientation and the ability to adapt to and respond to diverse types of characters.
• Comfortable with social media marketing.
• Familiarity with various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore).

Requirements

• A highly proficient communicator in both spoken and written English.
• Strong organizational and time management skills.
• Strong customer service orientation.
• Ability to prioritize, multitask, be flexible, and meet deadlines.
• Excellent problem-solving skills.

Benefits

• Salary Range: Php 45,000 - 50,000.
• Industry: Promotional Products.
• Job Type: Full-time.
• Work Shift: 8:00 AM - 5:00 PM MST (USA).
• Workdays: Monday through Friday (USA).
• Industry-leading salary packages.
• Permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon regularization.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.