[Hiring] Home Advisor @RBC

Role Description

As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. Your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners, helping clients realize their home-ownership goals.

• Provide professional credit advice to assist while navigating the multiple stages of the home buying journey.
• Provide professional advice and education regarding home equity financing needs including personal lending, credit card, and everyday banking solutions.
• Establish a regular contact strategy and diligently update systems that enable the relationship.
• Deepen client relationships by guiding the client through the stages of the home buying journey.
• Use new and innovative tools such as video-enabled capabilities, screen share, and advisor/client dashboards to enhance the client experience.
• Fuel broader growth through opportunity spotting and warm introductions to RBC partners.
• Keep up to date on relevant RBC policies and procedures and ensure due diligence is exercised accordingly.

Please note: This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time).

Qualifications

• 2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment.
• A change and agile mindset, consistently delivering an exceptional client experience.
• Strong interpersonal skills that build trust, drive loyalty, and proactively seek to nurture and develop client relationships.
• Excellent communication skills, time management, and prioritization and organizational skills.
• Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.).
• Flexibility to provide advice and service during evenings and weekends.
• Ability to work independently as a Remote Office Employee (ROE), with proven time management, organizational, and problem-solving skills.
• Must be able to meet the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.).

Requirements

• Previous relationships management experience within the financial or service industry (Nice to have).
• Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email, etc.) (Nice to have).

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.