[Hiring] Head of Portfolio Growth @Niricson

Role Description

Niricson is looking for a Head of Portfolio Growth to lead the expansion of our existing customer base across infrastructure owners, public-sector agencies, utilities, airports, transportation authorities, and large asset-intensive organizations. This is a senior commercial leadership role focused on turning initial customer engagements into broader, multi-asset, recurring, portfolio-wide relationships. You will build the strategy, operating rhythm, account planning discipline, and customer expansion motion required to grow Niricson's footprint within existing enterprise and public-sector customers.

What You’ll Do

• Own Portfolio Expansion: Lead Niricson's growth strategy for existing customers, focusing on expanding from initial projects into larger, multi-site, multi-asset, and recurring customer relationships.
• Build Strategic Account Plans: Create account plans for key customers, including stakeholder maps, expansion paths, renewal risks, procurement timelines, budget cycles, executive relationships, and multi-year growth opportunities.
• Drive Expansion Revenue: Own expansion bookings, upsell, cross-sell, renewals, and account penetration across Niricson's existing customer portfolio.
• Partner with Customer Success and Delivery: Work closely with Customer Success, Delivery, Product, Engineering, and Data teams to ensure customer outcomes translate into long-term commercial growth.
• Engage Executive Buyers: Build relationships with senior stakeholders across asset management, engineering, operations, capital planning, finance, risk, innovation, and executive leadership.
• Turn Projects into Programs: Develop repeatable motions to move customers from one-time inspections or pilot deployments into broader portfolio-level adoption of Niricson's platform and analytics.
• Shape Commercial Packaging: Partner with leadership to refine pricing, packaging, renewal structures, expansion strategy, and recurring revenue models based on customer needs and market feedback.
• Build the Portfolio Growth Function: Create the playbook, processes, KPIs, CRM discipline, team structure, and reporting cadence required to establish a scalable Portfolio Growth organization.

Qualifications

• 8+ years of experience in enterprise sales, strategic account management, customer expansion, or commercial leadership.
• Proven success expanding existing enterprise or public-sector accounts.
• Experience selling into one or more of the following markets: infrastructure, utilities, transportation, public sector, municipalities, airports, dams, engineering, asset management, inspection, NDT, geospatial, digital twin, robotics, or industrial analytics.
• Strong understanding of complex B2B or public-sector sales cycles, procurement processes, renewals, and budget timing.
• Ability to translate technical capabilities into executive-level business value.
• Experience building account plans and managing multi-stakeholder customer relationships.
• Comfort working in a growth-stage company where systems, processes, and teams are still being built.
• Strong commercial judgment, executive presence, and ability to operate both strategically and hands-on.
• Experience working with CRM systems and revenue reporting discipline.

Requirements

• Experience with infrastructure asset owners such as utilities, DOTs, airports, municipalities, transit agencies, hydro operators, or government infrastructure departments.
• Background in SaaS, data analytics, AI, robotics, inspection technology, asset management software, or digital twin platforms.
• Experience converting services-led revenue into recurring platform or subscription revenue.
• Existing network across Canadian or U.S. public infrastructure markets.
• Experience managing account managers, customer success managers, or strategic account teams.

What Success Looks Like

In your first 6–12 months, you will have:

• Built a clear account segmentation and portfolio growth strategy.
• Created strategic account plans for Niricson's highest-priority customers.
• Established a repeatable expansion and renewal operating cadence.
• Improved visibility into expansion pipeline and customer health.
• Helped convert existing customers into larger, multi-asset programs.
• Created stronger alignment between Sales, Customer Success, Delivery, Product, and Executive leadership.

Key Success Metrics

• Expansion bookings
• Net revenue retention
• Gross revenue retention
• Renewal rate
• Multi-asset / multi-site customer growth
• Expansion pipeline created
• Strategic account penetration
• Executive stakeholder coverage
• Customer health and expansion readiness

Benefits

This is a chance to help define a new category of infrastructure intelligence. You will work with a team applying robotics, AI, sensing, and analytics to some of the world's most important physical assets. You will help infrastructure owners move from reactive inspection to proactive, data-driven asset management. As Niricson grows, this role will have the opportunity to shape a core commercial function, influence company strategy, and build long-term customer relationships across some of the most important infrastructure markets in North America and globally.

Compensation

Niricson offers a competitive compensation package including base salary, performance-based variable compensation, and equity participation. Compensation will be commensurate with experience, qualifications, and demonstrated commercial track record.

Equal Opportunity

Niricson is a diverse and inclusive equal-opportunity employer. We encourage diversity and we thrive on it for the benefit of our employees, products, and our community. We are committed to fostering belonging through a diverse and inclusive workplace. We do not discriminate against any race, gender, religious affiliation, ethnicity, or any other demographic - instead, we celebrate diversity.