[Hiring] Growth Operations Specialist @Diane Prince Co.

Role Description

We’re looking for a proactive and detail-oriented Growth Operations Specialist (Sales & Inbox Support) to support lead management, sales coordination, client onboarding, and ongoing client relationships. This full-time role focuses on keeping sales and client operations organized and moving forward. You'll manage incoming inquiries, coordinate follow-ups and appointments, maintain accurate CRM records, and support client onboarding and retention. You'll work closely with leadership to ensure opportunities are followed through, clients receive timely support, and important details don't fall through the cracks.

Work Setup: Remote

Type: Full-Time (Contractor)

What You'll Do

• Manage inboxes and incoming leads:
  • Monitor Gmail, LinkedIn, and Asana daily, identify new opportunities, organize inquiries, and escalate high-priority leads.
• Support sales follow-ups:
  • Execute follow-up sequences, track lead activity, and help qualified prospects move toward scheduled calls and conversions.
• Coordinate appointments:
  • Schedule and reschedule sales calls, manage calendar availability, and help minimize missed appointments.
• Handle client onboarding:
  • Complete onboarding steps after payment, send welcome communications, update client records, and provide access to relevant platforms.
• Support client retention:
  • Monitor client communications, identify dissatisfaction or disengagement, respond to cancellation concerns, and escalate issues when needed.
• Maintain CRM accuracy:
  • Update HubSpot daily, track leads and client interactions, manage pipeline stages, and ensure follow-up tasks are completed.
• Keep workflows organized:
  • Maintain accurate Asana boards, task assignments, and records across sales and client operations.
• Prepare weekly reports:
  • Track qualified leads, calls, conversions, onboarding activity, and potential client risks to keep leadership informed.

Qualifications

• Strong organizational skills and attention to detail, with the ability to manage multiple conversations, tasks, and follow-ups.
• Clear and professional written communication skills for handling leads, clients, and internal coordination.
• Ability to manage inboxes, maintain accurate records, and follow structured workflows consistently.
• Strong follow-through and time management skills, especially when handling time-sensitive inquiries and client requests.
• Confidence in identifying priorities, recognizing potential issues, and escalating concerns proactively.
• Ability to remain calm, professional, and organized during busy periods.
• A proactive, ownership-driven mindset with a commitment to reliability, accuracy, and excellent client support.

Tools & Platforms

• CRM & Sales Management: HubSpot
• Email & Lead Communication: Gmail, LinkedIn
• Task & Workflow Management: Asana
• Client Onboarding & Community: Skool
• Experience with similar tools may also be considered.

Before You Apply

To help us review your application and match you with the right opportunity, please make sure your resume includes:

• The tools, software, and platforms you have experience using
• A clear description of your responsibilities and accomplishments in each previous role

A detailed and up-to-date resume will help us better understand your experience and identify opportunities that match your skills.

Ready to Apply?

If you’re ready to bring your skills, experience, and initiative to a remote role, we’d love to hear from you. Apply today and take the next step in your remote career with Caya.