[Hiring] Growth Market Manager @Turno

Role Description

Turno is looking for an experienced and commercially minded Market Growth Manager to join our European team. In this hybrid role, you will own three core motions:

• Activating new hosts joining Turno
• Driving retention and success for existing European clients
• Generating new business through targeted outbound prospecting

This is an individual contributor role for someone who thrives at the intersection of customer success, sales, and market development and who wants to have a direct impact on Turno's growth in Europe. You will report directly to the General Manager, Europe.

Responsibilities

• Activation (40%)
  • Onboard new marketplace hosts: guide them through account setup, platform orientation, and initial configuration to set them up for early success.
  • Drive first project completion: proactively engage newly onboarded hosts to find value in the platform and help them complete their first marketplace project as quickly as possible.
  • Support newly signed-up hosts: identify and remove barriers for hosts who have joined but not yet transacted, through targeted coaching and outreach.
• Customer Success — European Accounts (40%)
  • Manage and grow a portfolio of existing European clients, serving as their primary point of contact and trusted advisor.
  • Conduct regular business reviews, monitor account health, and proactively address churn risk.
  • Identify upsell and cross-sell opportunities across Turno's product suite (Marketplace to SaaS and vice versa, and additional services as they expand internationally).
  • Serve as the voice of European customers internally, sharing feedback and insights with product and operations teams.
• Outbound Sales (20%)
  • Identify and prospect high-potential hosts, property management companies, or cleaning companies in European markets.
  • Execute targeted outreach campaigns via email, phone, and LinkedIn to generate new pipeline.
  • Qualify and convert outbound leads into active Turno marketplace participants.
• Across All Motions
  • Engage hosts and prospects via phone and video calls, delivering compelling platform demonstrations tailored to each audience.
  • Maintain accurate records of all interactions, pipeline status, and account health in HubSpot.

Qualifications

• 3–5 years of experience spanning account management, customer success, and/or sales, ideally in a marketplace, SaaS, or platform environment.
• Proven track record managing client relationships and driving commercial outcomes (retention, upsell, new business).
• Fluency in French and English.
• Comfortable owning a full commercial cycle: from prospecting and onboarding through long-term account management.
• Strong communication skills with the ability to run persuasive product demos via video call.

Requirements

• Experience in marketplace, proptech, short-term rental, or hospitality tech industries.
• Exposure to upselling or cross-selling in a SaaS or platform environment.
• Other European language fluency in addition to English and French.
• Familiarity with our stack: HubSpot, Slack, Google Workspace, Aircall, Intercom.

Benefits

• Fast-growing, remote-first company with a mission to make property management effortless.
• Collaborative team where your impact is visible and your growth is supported.
• Your work directly shapes the host experience.