[Hiring] Group Account Sales Support Manager @Hitachi

Role Description

The Group Account Sales Support Manager - Global Marketing & Sales will play a pivotal role in orchestrating sales strategies and operations to drive business growth. Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth.

• Customer Engagement & Strategic Workshops
  • Lead the design and execution of customer-facing engagements, including:
    • Account planning workshops
    • Customer strategy sessions
    • Executive briefings and summits
  • Translate customer priorities into structured engagement agendas and narratives
  • Facilitate sessions to:
    • Identify business challenges
    • Align stakeholders
    • Co-create solution opportunities
  • Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities
• Opportunity Shaping & Growth Enablement
  • Support Group Account Managers (GAM) / Regional Account Manager (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met.
  • Convert customer discussions into clearly defined opportunity themes and pursuits
  • Support GAMs/ RAMs in:
    • Structuring opportunities
    • Prioritizing high-value pursuits
    • Aligning internal stakeholders
  • Help define “so what” for the customer and articulate value propositions
• Cross-BU Collaboration & One Hitachi Orchestration
  • Act as the central orchestrator across Business Units for strategic accounts
  • Bring together relevant capabilities across:
    • Digital
    • Energy
    • Rail
    • Industrial
  • Enable integrated solution positioning aligned to customer priorities
  • Facilitate alignment sessions to ensure unified messaging and approach
  • Understand business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum.
• Account Strategy Support (Customer-Centric)
  • Support GAM in refining account strategy based on customer insights
  • Maintain visibility of:
    • Customer priorities
    • Key stakeholders
    • Strategic themes
    • Strategic opportunities with measurable outcomes
  • Ensure account plans are grounded in real customer conversations, not internal assumptions
  • Understand account key stakeholders’ relationship, mapping, networking and able to bridge offering values relevant to stakeholders.
• Executive Engagement & Storytelling
  • Support preparation for CXO-level interactions
  • Develop:
    • Executive narratives
    • Customer-specific value propositions
    • Strategic discussion materials
  • Ensure all engagement materials are concise, insight-led, and outcome-oriented
• Post-Engagement Momentum & Follow-Through
  • Ensure clear articulation of:
    • Next steps
    • Ownership
    • Opportunity pathways
  • Drive momentum post customer interactions by:
    • Aligning stakeholders
    • Tracking strategic actions (light-touch, not operational reporting)
  • Ensure continuity between engagements and deal progression
• Continuous Improvement of Customer Engagement Model
  • Capture best practices from customer engagements
  • Contribute to building a repeatable “One Hitachi engagement model”
  • Work with various consultants, third party service providers and ensure their deliverables are fully utilized and meets the purpose of account success.

Qualifications

• Bachelor's Degree or Diploma in either Engineering or Business
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
• Excellent communication skills with an ability to influence both internally and externally
• Attention to detail and ability to manage multiple deadlines simultaneously
• Strong analytical ability to build relationships
• Willingness and openness to travel up to 15%
• Cultural sensitivity and openness to work in an international business environment across all time zones

Benefits

• Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions.

Company Description

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group's identity and put it into practice worldwide.

With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.