[Hiring] German Sales Specialist @Recruityard

Role Description

This is a remote position.

Location: Remote – Portugal

Contract: Full-time

Schedule: Monday to Friday

We’re hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.

Your Mission:

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset.
• Identify churn risks and apply retention strategies to secure customer loyalty.
• Promote platform features and upsell relevant services when appropriate.
• Handle objections and turn negative experiences into commercial opportunities.
• Deliver a premium customer journey that increases engagement and revenue.
• Capture insights and feedback to improve retention strategies.

Qualifications

• Fluent German and English (C1/C2).
• Experience in customer service, retention, or sales (strong plus).
• Strong communication, negotiation, and objection-handling skills.
• Commercial mindset with focus on results and KPIs.
• Ability to thrive in a fast-paced, digital environment.

Benefits

• Monthly Package:
• Base Salary: €920
• Performance Bonus (up to €360)
• Language Allowance (German + English): €500
• Meal Allowance: €10.20/day (~€214/month)
• Assiduity Bonus: €110
• Flex Work Allowance: €60
• 100% remote role within Portugal.
• Permanent contract after 6 months.
• Health insurance.
• International and multicultural environment.
• Real opportunities for career growth in sales and retention.

Company Description