[Hiring] General Manager @Emplifi

Role Description

The General Manager (GM) leads Emplifi's commercial organization within the region, regional P&L and driving full-funnel revenue outcomes across new business, expansion, and retention. Reporting to the Chief Revenue Officer, the GM translates the global go-to-market strategy into regional execution.

• Own regional sales outcomes and P&L, with a dotted-line partnership to Customer Experience leadership for key account growth and retention commercial results.
• Execute the global go-to-market strategy within the region, tailoring segmentation and account prioritization to local market dynamics — with a sharp focus on the Enterprise segment.
• Own the regional revenue forecast and deliver quarterly and annual bookings, ARR, and profitability targets.
• Drive growth through:
  • New logo acquisition
  • Cross-sell and upsell
  • Strategic account growth
  • Win top-tier accounts personally and close high-profile enterprise clients directly.
• Build the operational infrastructure — pipeline management, forecasting discipline, CRM adoption — needed for a repeatable, predictable revenue motion.
• Assess the sales team, identify gaps, and recruit high-performing sales talent.
• Partner with global Revenue Operations on territory design, quota-setting, and compensation alignment for the region.
• Establish regional reporting cadences that drive transparency and accountability to the global revenue organization.
• Partner with Customer Success leadership to align on retention, expansion, and enterprise client strategy within the region.
• Own the commercial dimension of regional Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) — expansion bookings, renewal pricing, and upsell execution.
• Personally engage with executive stakeholders at the region’s largest and most strategic customers.
• Execute and sell accurate and consistent sales processes leading to successful customer experience.
• Partner with GTM CoE and implement global go-to-market processes.
• Coach and develop the sales team through structured methodologies, clear metrics, and hands-on leadership.
• Build a coaching culture through structured leadership development — in the field and in the details, without micromanaging.
• Drive pipeline discipline, forecasting accuracy, and sales productivity within the region.
• Leverage AI and data to improve sales execution and decision-making, and apply fluency with AI tools to credibly engage enterprise buyers.
• Partner with Marketing, Product, and global leadership to sharpen Emplifi’s market position in the region.
• Contribute market insight and customer feedback to inform product development and roadmap priorities.
• Report on regional performance and contribute to corporate planning and long-range growth strategy.
• Build, develop, and inspire a high-performing regional sales team.
• Recruit, retain, and develop top commercial talent.
• Foster a culture of accountability, customer obsession, collaboration, and continuous improvement.

Qualifications

• A track record of commercial growth in a SaaS environment, ideally in CX, Social, or Digital Marketing technology.
• Experience at the VP level or above leading sales and customer success teams in a high-growth company.
• Proven ability to build and scale a sales organization, with clear methodologies for hiring, coaching, and performance management.
• Experience leading through M&A and business integrations, with demonstrated success integrating acquired product offerings into the broader portfolio and GTM motion.
• Strong enterprise sales skills — able to run a complex deal personally and teach others to do the same.
• Fluency with AI tools and AI-driven technology, applied to their own work and to credible conversations with enterprise buyers.
• A hands-on leadership style.
• A self-starter with strong problem-solving instincts and comfort with ambiguity.

Benefits

• International and fast-paced environment.
• Chance to work with the world’s biggest brands at the CX tech leader.
• Agile and open-minded culture, with high levels of trust and flexibility.
• Opportunity for professional growth and development.
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas.
• Flexible working environment.
• Unlimited Paid Time Off.
• Sick Days & Community Service Days.
• Meetups & conferences.
• Benefits package including Medical, Dental, Vision & Life Coverage Options.
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well.
• Company paid STD and LTD.
• 401K.
• Educational Reimbursement Opportunities.
• Access to an Employee Assistance Program (EAP).
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy.
• There’s more as well! Speak with us to find out all the details!