[Hiring] Full Service Leader @Sally Beauty Holdings

Role Description

The role of the Full-Service Leader (FSL) is to motivate, inspire, and lead a team of Salon Business Consultants (SBCs) to achieve assigned territory goals and objectives. This includes a solid understanding of associated market activity, key accounts, and strategic business planning. A key element of this role involves an analytical approach, business development, and prospecting for new customers utilizing all platforms. In addition, the expectation will be to grow the business by recruiting top talent while creating an environment conducive to education and learning using vendors/manufacturer partners. The role is also responsible for implementing a consistent coaching approach to celebrate success and monitor accountability.

Ideal candidate would reside in: Atlanta, GA or Greenville, SC

Primary Duties

• Establish sales and promotion goals for the Salon Business Consultants and communicate those goals to SBCs.
• Plan and conduct sales meetings including logistics (date, time, location, materials, etc.), participants, presenters (company, manufacturer, educator), and content of the meeting.
• Identify customers that have the potential to become key accounts and implement a course of action to develop them to that status.
• Maintain productive relationships with manufacturers.
• Schedule manufacturer’s reps, technicians, and educators for meetings, education programs, detailing, or participation in business development meetings with key clients.
• Provide leadership, direction, and coaching to SBCs in the execution of their responsibilities.
• Travel with SBCs (3 to 4 days per week) to assess their relationships with customers, evaluate their selling skills and effectiveness, and provide guidance and feedback.
• Communicate closely with SBCs to ensure regular client contact is maintained.
• Visit or communicate by phone with customers to determine the level of service they are receiving from the Company.
• Ensure that education events achieve maximum participation through ticket sales and promotion of the events.
• Schedule adequate manufacturer education events and support for salons and SBCs.
• Identify, gather, and examine relevant information through the Sales Force and Tableau platform to make recommendations regarding inventory, order process, returns, customer concerns, stores, and manufacturers.
• Maintain regular and prompt communication with supervisors and the Company by attending meetings, responding to calls, emails, and requests for information.
• Monitor and analyze employee performance, ensuring that desired results are achieved consistent with policies, procedures, and ethical standards.
• Conduct performance appraisals, reinforce good performance, and take steps to correct unsatisfactory performance.
• Resolve problems between and among SBCs, stores, and manufacturers.
• Manage territories by re-assigning accounts to SBCs and re-shaping geographic coverage.
• Complete periodic sales, activity, and status reports.
• Spend a minimum of 10 days a month in the field with SBCs to assess customer relationships and provide guidance and feedback.
• Drive and support all company initiatives to create a more inclusive and welcoming work environment.
• Demonstrate SBH Culture Values and adhere to the company code of ethics and behavior.

Qualifications

• Bachelor’s degree, in business preferred.
• One year of experience supervising sales or operations employees.
• Four years of direct sales experience.

Requirements

• Excellent interpersonal and problem-solving skills.
• Strong written and oral communication skills.
• Ability to operate effectively without close supervision.
• Consultative selling and negotiating skills.
• Ability to travel; overnights and weekends required.
• A reliable means of transportation sufficient to visit client locations and carry large quantities of product.
• Provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.
• Strong leadership, organizational, and presentation skills.

Working Conditions / Physical Requirements

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles.
• The work area is adequately lighted, heated, and ventilated.
• The work is sedentary; typically, the employee may sit comfortably to do the work.
• However, there may be some walking, standing, bending, and carrying of light items such as papers, files, books, small parts.
• No special physical demands are required to perform the work.

Additional Information

Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.

“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance and SF Fair Chance Ordinance.