[Hiring] Field Retail Growth Partner @Community Choice Financial Family of Brands

Role Description

The Katapult Field Retail Growth Manager reports to the Head of National Field Retail Sales & Growth and serves as Katapult’s primary in-market representative across assigned Southeast retail territories. This role is responsible for driving adoption, revenue growth, operational execution, and partner engagement across franchise, regional, district, and store leadership.

• Build and maintain strong relationships with executive leadership, regional leaders, district managers, and store and support teams.
• Serve as the primary field contact for assigned partners, proactively resolving issues, protecting revenue, and maintaining a strong “save the sale” mindset.
• Monitor performance through reporting dashboards and store-level metrics, identifying trends, outliers, and performance gaps.
• Develop targeted action plans with retail leadership to improve application volume, approval rates, take rate, and overall program utilization.
• Identify growth opportunities within local leadership and execute grassroots strategies to expand awareness, advocacy, and utilization of Katapult’s lease-to-own solution.
• Partner with store teams to identify and eliminate friction points—resolving issues, refining workflows, and simplifying execution.
• Oversee the end-to-end execution of Katapult’s lease-to-own program from pre-launch collaboration through post-implementation optimization.
• Conduct regular store visits, audits, and structured business reviews to assess performance, reinforce standards, and implement action plans.
• Ensure adherence to Katapult policies, operational guidelines, merchandising standards, and applicable compliance requirements.
• Lead onboarding and ongoing training for retail sales associates, store leadership, and field operations teams.
• Deliver workshops focused on selling strategies, customer experience excellence, and operational best practices.
• Monitor competitive activity, market dynamics, and field performance trends across assigned territories.
• Provide actionable insights and structured feedback to Retail Operations & Growth leadership.
• Represent Katapult at retail field meetings, partner events, and industry gatherings.
• Support local marketing initiatives and ensure proper merchandising and point-of-purchase materials are executed effectively in store.

Qualifications

• Minimum 5 years retail store leadership experience required (Store Manager, District Manager, Franchise Operator, or multi-unit leadership strongly preferred).
• Experience within financial services required; near-prime or non-prime lending experience strongly preferred.
• Demonstrated ability to influence and lead through partnership in environments without direct authority.
• Strong operational acumen with the ability to analyze performance reporting, identify trends and outliers, and translate insights into actionable field strategies.
• Proven experience driving behavior change and adoption at the store level.
• Strong presentation and training capabilities with the ability to engage and motivate frontline sales teams.
• Self-starter with the ability to manage a multi-state territory independently.
• High level of professionalism, accountability, and executive presence.

Benefits

• Competitive benefits package.
• Engaging culture.
• Ample opportunities for career advancement.

Company Description

Our mission is clear: to unlock financial possibilities through innovative technology. Our vision is to remove financial barriers and transform the shopping experience with technology that simplifies and enhances access for consumers.

• We aim to uplift our employees, customers, and retail partners by offering transparent and innovative financial solutions.
• We deliver outstanding results through dedication, integrity, and teamwork, creating opportunities for success and growth every day.
• Inclusion is at the heart of who we are; together, we achieve more.