[Hiring] Enterprise Account Manager @11 11 Systems

Role Description

11:11 Systems is experiencing tremendous global growth and is looking for a dynamic Enterprise Account Manager to manage a territory of existing enterprise-level customer accounts throughout Japan.

• Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades and cross-sell other services
• Track expiring accounts and ensure all accounts are renewed upon expiration
• Develop a strong bond with new and existing accounts within your assigned territory
• Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts
• Schedule appointments with outside sales team for product demos and to generate interest in additional 11:11 Systems service offerings
• Ensure contacts with all assigned accounts are kept updated in CRM system
• Educate and evangelize 11:11 Systems products to new contacts added to accounts
• Schedule and perform online presentations and demonstrations for existing accounts
• Manage and track all sales activities within CRM system
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications

• Bachelor’s degree required
• 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software
• Strong communication and organizational skills
• Salesforce.com experience
• Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit
• Excellent interpersonal, verbal, and written communication skills; customer service skills are key
• Native bilingual abilities in Japanese-English required
• Must be legally eligible to work without visa sponsorship

Requirements

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.