[Hiring] E-commerce Operations & Sales Manager @WorkStaff360

Role Description

Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams.

• Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved.
• Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy.
• Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking.
• Manage vendor order processing and ensure timely procurement of products.
• Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues.
• Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates.
• Respond to customer calls, emails, and inquiries while supporting sales conversion efforts.
• Oversee Amazon marketplace operations and platform performance.
• Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives.
• Support parts sourcing, staff training, and operational guidance when needed.
• Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries.
• Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency.
• Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth.

Qualifications

• Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership.
• Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.).
• Strong knowledge of shipping operations, carrier systems, and logistics coordination.
• Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms.
• Strong understanding of sales reporting, KPI management, and revenue tracking.
• Experience with website product management, pricing updates, and category organization.
• Excellent written and verbal English communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Highly organized with strong multitasking skills in a fast-paced environment.
• Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software.
• Automotive parts or aftermarket industry experience is strongly preferred.
• Reliable internet connection and ability to work aligned with business operating hours as required.

Requirements

• HOURS/WEEK: 40 hours per week
• SCHEDULE: Monday to Saturday, 9AM - 6PM Eastern Standard Time Zone

Benefits

• Weeks 1–4: $500CAD/mo
• Weeks 5-12: $750CAD/mo
• Weeks 13 onwards: $1350CAD/mo