[Hiring] Discovery Consultant @Lighthouse Document Technologies Inc

Role Description

The Discovery Consultant supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.

• Assist the outside sales professionals in generation of new leads, projects, and institutional client relationships.
• Help develop and implement strategic sales plan to deepen relationships with new and existing clients. Maintain Strategic Account Plan in Salesforce.com.
• Help set meetings for Vice President and perform outbound for conferences.
• Maintain accurate sales pipeline data and sales activities within Salesforce.com including accounts, opportunities, tasks/activities, and contacts.
• Help prepare, proof, and deliver project proposals and responses to RFPs/RFIs for eDiscovery services.
• Prepare and submit estimates for new client projects.
• Support upcoming meetings including initial PowerPoint creation and management as well as other required materials.
• Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support.
• Ensure proper setup of new projects within internal systems.
• Coordinate with project management, collections, and operations teams to ensure seamless delivery of services.
• Assist with client and prospect relationship management including follow up communication, resolving billing issues, conducting price/contract negotiations.
• Prepare and submit client reporting and budget updates to clients.
• Review monthly invoices to confirm accurate pricing and adherence to budget.
• Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects.
• Commit to ongoing education, research, tracking and communication of industry trends, best practices, and competitive service offerings to identify opportunities for growth, innovation, increased market share, and competitive advantage.
• Perform other related duties as assigned.

Qualifications

• Strong written communication skills with the ability to create compelling sales meeting presentation materials and proposal responses.
• Strong verbal communications skills to address client information needs and articulate points of differentiation clearly and succinctly.
• Strong organizational skills.
• Strong attention to detail including the ability to thoroughly quality check work product.
• Ability to build trusted and lasting relationships with both external and internal customers and peers.
• Strong Microsoft Office skills (Exchange, PowerPoint, Word, Excel).
• Familiarity with CRM tools like Salesforce.com.
• Demonstrate a consistently high activity level and be extremely self-motivated.
• BA or BS degree required.
• Experience supporting a sales team with prospecting, listening, follow-up, team selling and account planning is a plus.
• Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus.

Requirements

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
• Duties may require the ability to lift to 20 lbs.

Benefits

• Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match.
• Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
• Eligible to participate in an annual bonus or incentive program.