[Hiring] Director Strategic Accounts @SONIFI Solutions, Inc.

Role Description

Help healthcare organizations maximize the value of their patient engagement technology while building long-term strategic partnerships. We're looking for a Director of Strategic Accounts who will serve as a trusted advisor to healthcare executives, driving customer retention, adoption, and growth across an assigned portfolio of health systems and hospitals. This is a highly consultative role that combines:

• Executive relationship management
• Strategic planning
• Customer advocacy
• Commercial partnership

Travel: Approximately 30% travel is required throughout the United States, including customer site visits, executive business reviews, strategic planning meetings, and other customer engagement activities.

What you'll do:

• Own the long-term success of an assigned portfolio of strategic healthcare customers by driving customer retention, adoption, executive engagement, and account growth.
• Develop and execute strategic account plans that drive customer retention, renewal success, Net Revenue Retention (NRR), adoption, account health, and long-term customer growth.
• Build trusted relationships with executive stakeholders, clinical leaders, and key decision-makers through regular business reviews, executive meetings, site visits, customer education sessions, and strategic planning discussions.
• Drive adoption and value realization by helping customers maximize utilization of SONIFI Health's patient engagement platform.
• Identify expansion opportunities within existing accounts by understanding customer business goals and partnering with Enterprise Sales Executives.
• Serve as the primary customer advocate by proactively managing account health and resolving escalated issues.
• Maintain comprehensive account plans, customer health metrics, adoption data, risk assessments, and executive reporting.
• Support contract negotiations and customer advocacy initiatives by leveraging financial analysis and customer insights.

Qualifications

• Customer-focused account leader with a proven ability to build executive relationships.
• Bachelor's degree in Business or a related field.
• A minimum of five years of customer success, strategic account management, or account management experience within healthcare.
• Proven success driving customer retention, renewals, Net Revenue Retention (NRR), customer adoption, account growth, and customer satisfaction.
• Executive presence with the ability to influence decision-making and communicate with C-suite healthcare executives.
• Demonstrated ability to independently manage a portfolio of strategic accounts.
• Strong analytical, financial, and problem-solving skills.
• Proficiency with Salesforce or similar CRM platforms, along with Microsoft Excel, Word, and PowerPoint.
• Ability to successfully work remotely and travel approximately 30% throughout the United States.

Requirements

• Experience supporting SaaS, healthcare technology, patient engagement, digital health, or enterprise software solutions.
• Experience partnering with Enterprise Sales, Customer Success, Clinical, Product, and Technical Support teams.
• Experience presenting business reviews, executive value presentations, and ROI analyses to healthcare executives.
• Experience working with customer health metrics, NPS, KLAS feedback, strategic account planning, and adoption analytics.

Benefits

• Paid time off
• Holidays
• Medical, dental, vision insurance
• Retirement plans
• Pet insurance
• On-demand pay
• Additional employee benefits