[Hiring] Director of Voice Customer Acquisition @Progressive Casualty Insurance Company

Role Description

As a director of voice customer acquisition, you'll change how people shop for property insurance through voice-assisted and agent-led experiences. You'll lead the team responsible for delivering a world-class quote-to-purchase experience for customers who prefer to speak with or engage a licensed agent, and you'll be accountable for driving sales growth and channel efficiency.

• Use customer and agent behavior, experimentation, market trends, and competitive insights to shape a differentiated product vision and strategy that fuels growth.
• Utilize voice technology, data science, and AI to personalize interactions, streamline cross-channel workflows, and improve sales.
• Champion continuous in-market learning and a product mindset focused on reusable, scalable capabilities.

Location: You'll work remotely, and travel based on business needs.

Qualifications

• A minimum of 13 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences) and at least 5 years of leadership experience (e.g., directly managing or mentoring).
• OR Bachelor's degree or higher and a minimum of 10 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences) and at least 5 years of leadership experience (e.g., directly managing or mentoring).

Requirements

• Insurance or financial services experience.
• Experience building and developing high-performing product teams in discovery and delivery, leading through leaders, and operating as a player-coach.
• Experience leading digital customer acquisition portfolios, applying agentic AI to customer or agent experiences, and/or owning agent-led sales experiences.
• A track record of building business cases, making investment trade-offs, and delivering measurable revenue and conversion results, plus experience shaping technology capabilities and platform integrations with engineering partners.
• A proven test-and-learn approach that uses experiments and data to decide what to scale, plus experience managing SaaS platforms, vendors, and/or carrier partners.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%.
• Medical, dental & vision, including free preventative care.
• Wellness & mental health programs.
• Health care flexible spending accounts, health savings accounts, & life insurance.
• Paid time off, including volunteer time off.
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups.
• Career development & tuition assistance.

Company Description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.