[Hiring] Director of Player Development @Penn Interactive

Role Description

Ownership and oversight of Player Development performance across all offered online sportsbook and iCasino products for all operating states and provinces within an assigned region.

• Direct oversight and development of all VIP Managers within all operating states and provinces in an assigned region.
• Directs the casino marketing function for PENN Interactive.
• Drives revenue, increases VIP database, and growth in key markets.
• Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share, and net revenue.
• Assists with development and enforcement of department processes and compliance initiatives that improve operations, efficiency, and service.
• Provides the Vice President of VIP with high level KPI data reporting and reviews of individual manager, host, and associate performances within an assigned region.
• Consistently keeps a high level of awareness of the VIP market offerings from competitors across the industry and leverages all relevant intel to acquire and maintain VIP wallet share within an assigned region.
• Maintains an updated and high level of knowledge of all relevant details of front-end product and technology.
• Assists with the creation of a steady top of funnel stream for new VIP business by generating opportunities that target relationships with potential high value players and social spaces.
• Oversee all new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members within assigned region.
• Utilizes daily reporting and analysis to make sound business decisions for an assigned region.
• Assists the Vice President of VIP with the creation, implementation and adoption of all new department initiatives and policies.
• Maintains constant and open communication with the Risk and Trading team, Responsible Gaming, Payment, and AML teams.

Qualifications

• At least 5+ years of gaming experience either online or with a brick-and-mortar casino.
• At least 3+ years of management experience, with a proven track record of successfully managing a sales team and driving revenue.
• At least 2+ years of experience with an online gaming operation.
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
• Proficient in data management tools.
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
• Ability to develop, review, and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with external contacts and all levels of management.
• The ability to travel and attend both on and off property events throughout the United States and Canada.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• MUST HAVE: Passion for sports, casino and/or sports & casino betting.

Salary Range

$130,000 — $160,000 CAD

Benefits

• Penn Interactive provides best-in-class benefits to eligible employees.
• Benefits connect you to the support you need when it matters most.
• Options and expert guidance personalized to meet the needs of your reality.
• Support for physical, financial, and emotional well-being through big milestones and everyday life.