[Hiring] Director of North America, Pre-Sales Platform Specialists @Twilio

Role Description

Join the team as Twilio’s next Director of North America, Pre-Sales Platform Specialists. This position is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy.

As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.

Responsibilities

• Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
• Mentor, support, and challenge managers to create and execute innovative solutions.
• Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
• Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
• Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.

Qualifications

• 10+ years of experience, including people management within a technology or SaaS environment.
• Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.
• Demonstrated experience mentoring and developing leaders at multiple organizational levels.
• Exceptional executive communication and presentation skills.
• Strong collaboration skills and experience navigating matrixed, cross-functional environments.
• Expertise in product strategy, go-to-market planning, and solution architecture.
• Proven ability to drive business results in a fast-paced, growth-focused setting.
• Organizational and program management skills.

Requirements

• Experience supporting large regional teams within a global environment.
• Familiarity with cloud computing, sales enablement, or value engineering.
• Track record of building trust and supporting leaders through growth and transitions.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan.
• Eligible to earn commissions.