[Hiring] Director of Growth & Patient Access @Mood Health

Role Description

We’re looking for a Director of Growth & Patient Access to lead and scale our client scheduling and intake function. This role sits at the intersection of sales, operations, and client experience, ensuring that prospective clients are effectively converted into scheduled sessions and matched with the right providers.

You will oversee a growing team (currently 6+), optimize booking workflows, and play a critical role in driving client acquisition and revenue growth. This is a hands-on leadership role ideal for someone who thrives in fast-paced, high-volume environments and knows how to balance empathy with performance.

What You’ll Do

• Team Leadership & Development
  • Manage, coach, and scale a team of Booking Specialists (6+ and growing)
  • Establish performance metrics, KPIs, and accountability frameworks
  • Create a high-performance culture focused on conversion, speed, and client experience
  • Hire, onboard, and train new team members as the function scales
• Client Conversion & Scheduling Operations
  • Own the end-to-end booking funnel—from inbound inquiry to scheduled session
  • Optimize scheduling workflows to improve speed-to-book and conversion rates
  • Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure
  • Monitor and improve no-show rates, reschedules, and overall booking efficiency
• Sales & Growth Impact
  • Operate with a sales-oriented mindset—driving urgency, follow-up, and conversion
  • Collaborate with Clinical Partnership teams to maximize ROI on inbound leads
  • Analyze funnel metrics and continuously test improvements to increase booked sessions
  • Identify opportunities to expand access and reduce friction in the client journey
• Cross-Functional Collaboration
  • Partner closely with Clinical, Recruiting, and Product teams to align supply and demand
  • Provide feedback loops on clinician availability, client demand trends, and scheduling gaps
  • Help shape systems, tooling, and automation to support scale

Qualifications

• 5+ years of experience in operations, sales, or customer experience, preferably in healthcare, telehealth, or high-volume service environments
• 2+ years of people management experience, with a track record of building and scaling teams
• Strong sales and conversion mindset—comfortable owning metrics and driving outcomes
• Experience with scheduling, intake, or call center operations is highly preferred
• Data-driven, with the ability to analyze funnels and optimize performance
• Exceptional communication skills with a balance of empathy and efficiency
• Comfortable operating in a fast-paced, evolving startup environment

Benefits

• Competitive base salary + generous performance-based bonuses for exceeding booking goals
• Be part of a mission-driven company that’s rewriting the playbook for mental healthcare
• A collaborative, supportive culture where your work directly impacts lives every day
• Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company

EEO Statement

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.