[Hiring] Director, Dealer Relations @automotiveMastermind Inc.

Role Description

Key Responsibilities:

• Dealer Relationship Management & Retention:
  • Lead account and revenue retention efforts with a focus on customer success and long-term engagement.
  • Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
• Territory Strategy & Data-Driven Insights:
  • Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
  • Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
• Product Implementation & Training:
  • Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
  • Communicate product functionalities and advocate for additional services aligned with client needs.
• Customer Expansion & Growth:
  • Support regional and enterprise group needs to maximize client success and drive customer expansion.
  • Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
• Team Leadership & Development:
  • Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
  • Provide regular feedback and ensure team members are held accountable for performance and professional growth.
• Cross-Functional Collaboration:
  • Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
  • Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.
• Operational Excellence:
  • Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.
  • Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
• Customer Advocacy & Networking:
  • Conduct ongoing reviews of customer accounts to assess and enhance product value.
  • Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.

Qualifications

• 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry.
• Prior management experience leading and managing field teams.
• Significant experience working with software solutions and artificial intelligence.
• Strong verbal and writing communication.
• Ability to develop deep consultative relationships.
• Negotiate effectively, finding win-win solutions with a challenger mindset.
• Ability to foster a strong, positive culture as a leader.
• Proactively solicit feedback.
• Regularly assess individual performance and adapt your work to achieve better results.
• Passionate, enthusiastic, can-do attitude.
• Vested interest in the company’s success.
• Will consider candidates in the following locations: NC, SC or GA.

Requirements

• This is a full-time position. Generally, work is performed Monday through Friday.
• This role requires 70%-80% travel within the region and nationally as needed.
• A valid driver’s license with no restrictions is required to perform the job.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.