[Hiring] Director, CRM Operations @The CORE Group

Role Description

The Director- CRM Operations is responsible for the implementation, configuration, and administration of CORE Foodservice Customer Relationship Management Tool (Salesforce). This is a remote position. Candidates must reside within the continental United States and be permanent citizens.

• Implement and monitor CORE Foodservice CRM Goals through Salesforce as defined by CORE Leadership
• Manage and Direct CRM Operations team
• Database management
• User management
• Troubleshooting Issues
• Evaluate requests for potential changes/enhancements to Salesforce
• Manage and implement projects and enhancements within platform once approved by Executive Leadership
• Communicate system enhancements and updates to SVP’s, DVP’s, Market and Channel Directors
• Primary point of contact for new report requests
• Evaluate need for custom builds
• Primary point of contact for new dashboard requests or revisions to existing dashboards
• Manage Trimester Objective Data
• Ensure accurate data for objective creation
• Confirm accounts lists are correct before insertion
• Direct CRM Operations to load in a timely manner
• Make recommendations to Executive Leadership and implement best practices within Salesforce
• Identify new ways to use the system to support CORE Foodservice business processes and create reports or dashboards to support

Qualifications

• Excellent business analysis and problem-solving skills
• Familiarity of CORE Foodservice clients and extensive knowledge of the industry
• Ability to work with Executive Leadership team to offer insights, solutions and problem solving within Salesforce
• Ability to manage, train, and motivate staff
• Build and manage relationships with all levels of CORE Foodservice
• Experience managing and implementing a CRM Tool (Salesforce or comparable software)
• Excellent written and verbal communication skills
• Punctual, meticulous, and reliable
• Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint

Benefits

• Annual Salary
• Medical, Dental, and Vision benefits
• 401K +Match Eligibility
• Paid Time-Off Programs
• Tuition Reimbursement Opportunity

Location

Jacksonville, Florida (Remote)

Department

BICIRI

Employment Type

FT

Minimum Experience

Experienced

Compensation

DOE