[Hiring] Digital Sales Account Manager Intern @Thermo Fisher Scientific

Role Description

The Digital Sales Intern supports the growth of the high number of low-revenue customers in Europe. This person will join a team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

• Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
• Manage daily customer interactions, including responding to quotation requests and handling any issues.
• Contact high-potential customers through phone, video call, and social media channels to drive revenue growth:
• Understand customer needs, assess potential sales growth, and identify the level of account manager support required.
• Tailor messaging based on industry-specific challenges, business objectives, or initiatives.
• Demonstrate how to use our website to find answers and place orders.
• Build up a network of customer contacts for further marketing.
• Collaborate with the Digital Marketing team to prioritize which customers to contact based on their potential for growth or their cost to serve.
• Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
• Welcome & profile new customers to the business and support their eCommerce experience right from the start.
• Pilot new sales tactics, e.g., using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
• Support the eBusiness team to identify, prioritize, and solve customer experience issues on our website.
• Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

Qualifications

• Studying towards a Bachelor’s degree. Science or Business focus preferred.

Requirements

• Problem solving.
• Able to demonstrate persistence and overcoming barriers to find success.
• Self-directed and goal-oriented.
• Excellent communication skills and able to build rapport.
• Comfortable approaching new contacts and able to handle rejection.
• Digital mindset – able to use technology to maximize impact.
• Knowledge of how to use social media to grow Sales reach is beneficial.
• Self-awareness and adaptability.
• Fluent in English and German (minimum C2 level).
• Knowledge of Word, Excel, and PowerPoint a must.
• Travel across Europe (once or twice a year).

Benefits

• For legal reasons, we advise you that the minimum annual salary for this position is EUR 33.068 gross regarding the collective bargaining agreement trade, craft, and services.