[Hiring] Customer Sales Specialist @Cardinal Group Companies

Role Description

As a Customer Sales Specialist (CSS-1), you will join Cardinal’s internal Centralized Services team to provide advanced leasing support to our student, conventional, and affordable communities. Your primary responsibilities will include:

• Responding to or sending inbound/outbound phone, email, and SMS inquiries from prospective residents.
• Guiding applicants and guarantors to a completed application and lease.
• Working closely with onsite leasing team members at contracted communities to provide consistent, expectation-exceeding customer service.

Essential Responsibilities

• Operate in Cardinal Group’s contact center platform and industry-leading property management systems.
• Effectively communicate community features and benefits to potential customers.
• Qualify leads and identify customer needs to tailor sales presentations.
• Handle customer inquiries and resolve issues professionally and efficiently.
• Meet and exceed daily, weekly, and monthly sales targets.
• Accurately record customer information and sales data in our CRM system.
• Collaborate with onsite teams and the Portfolio Sales and Marketing Manager.
• Partner with onsite team members to learn each assigned community's selling points.
• Adopt and utilize Artificial Intelligence (AI) tools to provide outstanding customer service.
• Manage inbound phone, text, and email communication with a focus on driving urgency.
• Deploy strategic outbound communication efforts to increase the likelihood of a scheduled tour and lease conversion.
• Discover opportunities to cross-sell other Cardinal communities.
• Produce and administer accurate reports on leasing performance.
• Consistently meet expected Key Performance Indicator (KPI) targets.
• Identify strategic opportunities for department growth and innovation.
• Research and prepare reports, memos, letters, and other documents as directed.
• Adhere to legal and audit requirements for federal, state, and local fair housing regulations.
• Display Cardinal Group’s dedication to professionalism and service.
• Complete CardinalU and other internal skill-building training as required.

Qualifications

• 1-2 years of customer service and sales experience.
• 1-2 years of property management experience preferred.
• High School Diploma or equivalent required.
• Demonstrated ability to master evolving technological resources, including AI tools.
• Elite communication and interpersonal skills.
• Service-focused while creating memorable experiences.
• Knowledge of Yardi / Rent Cafe / Entrata / Knock / Realpage is preferred.
• Moderate/High-level understanding of Microsoft and Google Office Suite.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Work Environment / Physical Demands

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Primarily work in an office environment with frequent exposure to outside elements.
• Regularly required to use hands to finger, type, handle, or feel and talk or hear.
• Must regularly stand, walk, reach with hands and arms, and climb, stoop, or squat.
• Must be able to physically access all exterior and interior parts of the property.
• Must be able to work inside and outside in all weather conditions.
• Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
• Routine local travel may be required to attend training classes or client visits.
• Overnight travel may be required to attend company functions or training.