[Hiring] Customer Manager @Dow

Role Description

As a Customer Manager, based in Kolkata, India, you will be a dynamic and self-motivated commercial professional who combines strategic thinking with disciplined execution to drive profitable growth. In this role, you will lead the Building & Infrastructure business across Eastern India and Bangladesh, with responsibility for key market segments including Projects, Retail, Construction Chemicals, and other strategic growth areas.

You will be responsible for:

• Developing and executing growth strategies.
• Identifying and converting new business opportunities.
• Strengthening strategic customer relationships.
• Expanding Dow’s route-to-market network.
• Engaging customers at the point of sale.
• Influencing project stakeholders.
• Presenting market insights, business strategies, and growth recommendations to senior leadership.

Success in this role requires the ability to combine customer insights, channel development expertise, project specification influence, value-based selling, and cross-functional collaboration to accelerate market penetration and drive sustainable business growth.

Qualifications

• A Bachelor's degree in Engineering, Science, Architecture, Business, or a related field from a recognized institution. An MBA or Master's degree in Business Administration, Marketing, Engineering, or a related discipline is preferred.
• 10-12 years of experience in sales, business development, account management, project sales, channel development, market development, or related commercial roles.
• Proven experience serving customers within the Building & Infrastructure, Construction Chemicals, Building Materials, Architectural Solutions, or related industries.
• Demonstrated success in developing and growing markets through distributors, dealers, retailers, hardware stores, contractors, applicators, and similar channel partners across geographically diverse regions.
• Experience managing strategic accounts, major projects, and specification-driven opportunities while influencing a broad range of stakeholders involved in purchasing decisions.
• A proven track record of independently developing markets, converting opportunities into sustainable business growth, and presenting business strategies and recommendations to senior leadership.
• Willingness and ability to travel extensively across Eastern India and Bangladesh.

Requirements

• Market development and growth strategy, with the ability to transform customer, channel, and competitive insights into executable business plans.
• Channel and retail development, including distributor management, dealer expansion, outlet penetration, and demand generation.
• Strategic account and project management, including stakeholder mapping, specification influence, and opportunity conversion.
• Value-based selling, commercial negotiations, and development of differentiated solutions that create customer value.
• Business planning and commercial analytics, including sales forecasting, pipeline management, performance tracking, and corrective action planning.
• Strong executive communication and stakeholder management skills, with the ability to effectively present business strategies, market intelligence, and growth recommendations.

Benefits

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement, and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships, and more.
• Transportation allowance (availability varies depending on location).
• Meal subsidies/vouchers (availability varies depending on location).
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).