[Hiring] Customer Growth Specialist @In Tandem

Role Description

As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using OurFamilyWizard.

• Drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
• Help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence.
• Contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage.
• Maintain consistent outbound volume across calls, emails, and other customer engagement experiments.
• Meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience.
• Accurately document customer interactions, outcomes, objections, and account updates in internal systems.
• Share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience.
• Support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
• Collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.

Qualifications

• A confident and empathetic communicator who can quickly build trust.
• Comfortable handling a high volume of outbound calls daily.
• Motivated by goals, performance metrics, and measurable impact.
• Resilient, adaptable, and energized by a fast-paced environment.
• Highly organized with strong follow-through and attention to detail.
• Customer-focused and solutions-oriented, especially during sensitive family-related conversations.
• Curious and collaborative, with an interest in improving processes and testing new approaches.
• Able to balance persistence with compassion and professionalism.

Requirements

• 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments.
• Proven ability to meet or exceed activity and conversion goals.
• Strong verbal communication and active listening skills.
• Experience managing customer conversations by phone in a professional environment.
• Comfort navigating multiple systems and documenting customer interactions accurately.
• Ability to work independently while staying aligned with team goals.
• Experience in SaaS, subscription services, or customer engagement roles is a plus.
• Experience working in sensitive or emotionally nuanced customer situations is a plus.

Benefits

• Contract to hire opportunity with compensation ranging from $17-22/hour depending on experience and qualifications.
• Potential for a full-time permanent role at the end of the contract period.