[Hiring] Customer Account Manager - Foodservice at Retail @Nestle Operational Services Worldwide SA

Role Description

The Customer Account Manager (CAM) – Foodservice at Retail, West is responsible for delivering profitable growth by leading national and regional customer relationships across Convenience Store, Grocery Deli, and Commissary/Bakery customers within the Western United States. This role owns end-to-end commercial leadership for assigned national accounts and is accountable for growth through:

• Pipeline development
• Customer-led innovation
• Joint business planning
• Disciplined execution

National accounts include, but are not limited to Oxxo, Maverik, AM/PM, Raley’s, and Safeway/Albertsons. The CAM serves as the primary point of contact for these customers, partnering cross-functionally to unlock menu innovation, back-of-house solutions, and differentiated foodservice offerings that drive customer traffic and margin accretion.

This is a remote-based position where the ideal candidate will be located on the West Coast and be nearby a major airport. This role will require up to ~50% travel based on business needs.

Qualifications

• 8–10+ years of progressive sales experience within Foodservice, Foodservice at Retail, C-Store, or Grocery Deli
• Proven experience managing national or large regional customer accounts
• Strong knowledge of pricing, contracts, forecasting, and pipeline management
• Demonstrated ability to influence cross-functionally and externally at senior customer levels
• Proficiency in CRM tools (Salesforce preferred)
• Strong analytical, presentation, and communication skills

Requirements

• Experience calling on C-Store, Grocery Deli, Bakery, or Commissary platforms
• Familiarity with Western U.S. retail and convenience landscapes
• Understanding of category management and customer-led innovation
• Bachelor’s degree required; advanced degree a plus

Benefits

• Performance-based incentives
• Competitive total rewards package
• 401k with company match
• Healthcare coverage
• A broad range of other benefits

Company Description

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks.

With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation.

The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.