[Hiring] Corporate Sales Support Coordinator @Wiley

Role Description

The Corporate Sales Support Coordinator plays a critical role in supporting the Corporate Sales team by managing order processing, billing, reporting, and customer support activities across US markets. This position ensures accurate and timely processing of print and digital sales orders, supports revenue recognition, and delivers a positive customer experience through responsive service and strong attention to detail. The role is suited to an intermediate‑level professional who is building depth in sales operations, order management, and customer service within a structured, compliance‑driven environment.

Key Responsibilities

• Order Management & Billing Support
  • Enter and manage corporate sales orders (print and digital) accurately and in a timely manner.
  • Support month‑end invoicing processes, including adherence to billing instructions and deadlines.
  • Ensure all required billing and compliance documentation is uploaded and maintained in systems.
  • Request and track discount approvals, ensuring appropriate documentation and approvals are in place.
  • Coordinate proof of advertising requests for print advertisements and ensure correct system entry.
  • Maintain and update customer master data (billing address, email, phone, etc.) prior to invoicing.
• Reporting & Revenue Support
  • Prepare and maintain weekly status reports, including credit‑hold reporting.
  • Support monthly billing forecasts and reconciliation checks.
  • Liaise with finance and accounts teams to support credit‑hold resolution and billing accuracy.
  • Ensure the sales team has clear visibility into sales data and revenue progress.
• Customer & Stakeholder Support
  • Respond to internal and external customer inquiries through the Corporate Sales Support queue.
  • Provide invoice copies, support credits and cancellations, and manage order adjustments.
  • Direct non‑sales‑support inquiries (e.g., vendor setup, payment advice) to appropriate teams.
  • Deliver a timely, accurate, and professional customer experience across all interactions.
• Compliance & Controls
  • Follow documented SOX and internal control processes relevant to order management and billing.
  • Maintain accurate documentation and support internal and external audits as required.
  • Comply with company Health & Safety policies, procedures, and best practices.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 1+ year of experience in B2B sales support, commercial operations, customer support, or order management.
• Experience in media, publishing, or subscription‑based businesses is preferred but not required.
• Strong attention to detail with the ability to manage transactional work accurately.
• Effective written and verbal communication skills in English.
• Ability to manage routine operational tasks, follow defined processes, and meet deadlines.
• Customer‑focused mindset with a collaborative, team‑oriented approach.
• High level of organization, accountability, and self‑motivation.
• Proficiency in Microsoft Office, including Excel (advanced), Word, and PowerPoint (intermediate).
• Experience using CRM systems, customer service databases, or contact management tools.
• Exposure to SAP ERP, Salesforce, or other order‑to‑cash platforms is preferred.

Benefits

• Meeting-free Friday afternoons allowing more time for heads down work and professional development.
• A wide range of opportunities to foster community, learn, and grow.
• Commitment to fair, transparent pay and competitive compensation.
• Comprehensive benefits package.