[Hiring] Complex Sales Analyst & Space Optimizer @Hilton

Role Description

This is your chance to be part of a Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Complex Sales Analyst & Space Optimizer, you will support the areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. In this role, you will provide:

• Daily sales support
• Lead management
• Reporting
• Contract review assistance
• Group optimization support
• Business intelligence for the sales, revenue, catering, and events teams

This role combines analytical and administrative responsibilities with a focus on strategic group optimization.

What you'll do during a typical day:

• Support the timely and efficient management of group leads and sales opportunities.
• Help convert tentative opportunities into definite bookings by ensuring accuracy and attention to detail throughout the contracting process.
• Identify opportunities to optimize meeting space utilization and enhance overall group profitability.
• Deliver meaningful reporting and analytics that support commercial strategy and business planning.
• Improve team productivity by streamlining processes, maintaining systems, and supporting sales technology initiatives.
• Help commercial leaders make informed decisions through accurate data, reporting, and business insights.
• Attend and actively participate in scheduled Sales Department and related meetings.

How you'll collaborate with others:

• Group Sales Managers to support lead management, contract reviews, and conversion efforts.
• Event Managers to optimize meeting space utilization, manage booking adjustments, and evaluate post-event performance.
• Revenue Management leaders to align group opportunities with overall property revenue strategies.
• Marketing and Commercial leadership teams to support reporting, planning, and business development initiatives.
• Property Operations teams to ensure group business requirements align with operational capabilities.
• Administrative and systems users to maintain efficient commercial processes and platform effectiveness across both resorts.
• Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations.

Deliverables you'll take ownership of:

• Maintain and improve lead management and sales reporting processes.
• Coordinate group pace, booking activity, and production tracking tools.
• Manage commercial reporting updates for weekly, monthly, quarterly, and annual business reviews.
• Support meeting space optimization initiatives to maximize revenue opportunities and protect future availability.
• Assist with system implementations, upgrades, training initiatives, and process improvement projects.
• Conduct post-event business analysis to identify trends, opportunities, and areas for increased profitability.
• Develop and enhance administrative tools, templates, and reporting resources that improve team effectiveness.
• Support special commercial projects related to forecasting, need periods, sales strategy execution, and performance measurement.

Qualifications

• Three (3) years of hotel experience.
• Experience using Delphi.fdc, including managing bookings, group sales, events, reporting, or related sales processes.
• Proficiency in Microsoft Office Suite, including Microsoft Excel skills for reporting, data analysis, and spreadsheet management.
• Knowledge of the travel industry, current market trends, and economic factors.
• Travel up to 15% of the time.

Requirements

• Knowledge of Amaze, Topline and STR Reporting.
• Local market knowledge.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what's next.