[Hiring] Complex Director of Revenue @Southernmost Beach Resort

Role Description

The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for an assigned portfolio of hotels. This role is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share.

• Establish hotel pricing levels in all segments.
• Responsible for the daily room inventory management process and daily pricing process.
• Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
• Monitor and communicate fluctuations in occupancy to operational departments.
• Analyze local events and activities and project the effect of opportunities they create.
• Understand macro and micro-economic variables affecting supply and demand in the local marketplace.
• Perform unconstrained demand analysis to determine optimal business mix.
• Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts.
• Oversee process for evaluating all opportunities for contracted business presented through the Sales department.
• Responsible for the maintenance of any software programs which contribute to the management of rooms revenue.
• Monitor RevPAR index on STR report and provide critical analysis of performance.
• Prepare annual Rooms revenue budget.
• Chair weekly Revenue Strategy meetings.
• Prepare and present quarterly presentations to ownership.
• Ensure all distribution channels have correct content and pricing.
• Develop and maintain a close relationship with the market manager of Third Party Intermediaries.
• Develop and maintain relationships with other market Directors of Revenue.
• Coordinate survey activities involving marketing and service opportunities.
• Actively develop all subordinates, ensuring growth in Revenue Management and leadership skills.
• Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc.
• Establish and communicate sales strategy for day, week, month and rolling 12 months.
• Analyze prior night successes.
• Place test calls to Central Reservation Office (CRO) and property.
• Manage and communicate group cut off dates.
• Update the Daily Market Segment Analysis (DMSA).
• Complete all required month end reports with detailed analysis.
• Review Hotelligence reports for trends, booking windows and sources of business.
• Review volume account production with Transient Sales Manager and Director of Sales.

Qualifications

• At least 4 years experience in the Revenue Management field.
• Bachelors Degree required.
• In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc.
• Proficient in Microsoft Excel, Word, Power Point.
• Ability to work quickly in a high-pressure & high stress environment.
• Excellent time management skills.
• Exceptional with details and follow up.
• Flexible and long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems.
• Must be able to understand and evaluate complex information, data, etc.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance.
• 401(k) Retirement Plan with employer matching contributions.
• Paid holidays.
• Paid vacation.
• Paid sick leave (provided in accordance with applicable law).
• Employee assistance program (EAP).
• Educational opportunities / Tuition reimbursement.
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.
• For Employees Based in Washington: 8 paid holidays per year, Up to 20 days of paid vacation per year, Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked.
• For Employees Based in Colorado: 8 paid holidays per year; Up to 20 days of paid vacation per year, 6 days or 48 hours of Paid Sick Leave per year.
• For Employees Based in California: 8 paid holidays per year; Up to 20 days of paid vacation per year, Paid Sick Time accrues at 1 hour for every 30 hours worked.