[Hiring] Community Account Manager @CareDx, Inc.

Role Description

The Community Account Manager (“CAM”) is responsible for driving utilization of AlloSure, CareDx’s donor-derived cell-free DNA (“dd-cfDNA”) test within the general nephrology channel. The CAM will collaborate closely with the Transplant Account Manager (“TAM”), Clinical Liaisons, and Solutions Account Manager (“SAM”) to develop and execute growth strategies within our current user base as well as drive new business within non-user accounts. Successful CAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results.

Essential Duties & Responsibilities

• Strategic Planning and Executing Account Plans:
  • Develop and execute strategic plans to drive business growth and achieve sales targets.
  • Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Clinical and Product Knowledge for Customer Education:
  • Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies in order to educate community nephrologists on AlloSure testing and CareDx Pharmacy services.
• Building Strong Customer Relationships:
  • Identify key customer stakeholders and influencers, establishing strong relationships and partnerships.
  • Continually solicit feedback on additional needs, products, and features.
  • Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline:
  • Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and territory levels.
  • Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.
• Collaborating with Internal Teams:
  • Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications

• Science based (biology, chemistry, etc.) bachelor’s degree required.
• Minimum of 2 years sales or account management experience in the healthcare industry.
• Experience selling into physician-owned practices and hospitals, navigating across multiple stakeholders in a “total office call.”
• Clinical or sales experiences in Transplant, Nephrology, Molecular Diagnostics and Lab highly preferred.
• Strong interpersonal skills to build and maintain relationships with nephrology professionals.
• Track record of developing effective account strategies that maximize business outcomes.
• Strong history of winning new business and exceeding sales quotas.
• Strong written and oral communication & organizational skills.
• Must be willing to travel up to 75% or greater within your region including frequent day trips.
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools.

Role Competencies

• Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth.
• Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans.
• Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making.
• Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes.
• Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• And more!