[Hiring] Commercial Insurance Broker @Zensurance

Role Description

We're looking for customer-focused Commercial Insurance Brokers. We operate with a shared interview process across our broker department, allowing you to select your preferred focus on your application. Reporting to a Team Lead, your day-to-day responsibilities will depend on your team alignment. Across all three teams, our brokers connect with clients and business owners through a mix of channels - phone, email, and text. That said, we’re big fans of brokers who don’t hesitate to simply pick up the phone, make the call, and build real relationships directly.

Our Three Core Broker Teams:

• Accounts: Provide ongoing, consultative support for existing policyholders, handling mid-term policy changes and complex account inquiries.
• New Business: Consult with new prospects, recommend coverage, negotiate with underwriters, and close warm incoming opportunities.
• Renewals: Re-engage clients ahead of policy renewals to capture operational changes, optimize coverage, and actively upsell, cross-sell, or remarket policies.

Responsibilities:

• Accounts (Client Care & Policy Management):
  • Portfolio Stewardship: Onboard new clients and serve as the main point of contact for client requests.
  • Policy Servicing: Review submissions, process endorsements, issue certificates of insurance, and execute policy modifications.
  • Organic Revenue Growth: Conduct mid-term reviews to identify upselling and cross-selling opportunities that close coverage gaps.
  • Remarketing: Analyze and execute remarkets with insurance partners to ensure clients maintain optimal coverage and pricing.
• New Business (Sales Focused):
  • Drive Inbound Conversion: Engage inbound leads provided by Zensurance to advise and convert requests into clients. No cold calling required!
  • Consultative Selling: Evaluate prospective clients' risks to recommend and cross-sell coverage packages.
  • End-to-End Deal Execution: Guide clients through the pipeline from initial quote to closed sale, explaining coverage terms in plain language.
  • Pipeline Management: Share flow updates and insights to help optimize pricing models, conversion strategy, and program offerings.
• Renewals (Sales Focused):
  • Maximize Retention: Lead outreach for the renewal lifecycle, leveraging client relationships to retain business.
  • Upsell & Coverage Growth: Perform gap analyses on renewing policies to identify exclusions and sell supplementary coverage lines.
  • Commercial Negotiation: Liaise with insurance partners to negotiate pricing structures and secure coverage packages for renewing accounts.
  • Account Auditing: Review policy data to ensure accuracy across all renewal documentation.

Qualifications

• Valid broker license with 1+ years of insurance experience. Holding an active RIBO license is highly desirable.
• A natural, engaging ease on the phone to build genuine trust remotely, paired with the ability to translate complex insurance concepts into straightforward advice for business owners.
• Skilled at working with colleagues, underwriters, and partners to deliver exceptional service.
• Strong attention to policy accuracy combined with a target-driven mindset.
• Strong prioritization skills to manage a dynamic portfolio of clients and tasks simultaneously.
• Proven ability to leverage digital tools and a BMS to manage client accounts efficiently.

Requirements

• Application Review: We look for customer-centric brokers who thrive in high-volume environments.
• Recruiter Screen: An introductory interview to discuss your experience, learn about Zensurance, and ask questions.
• Team Lead Interview: A conversation with two Team Leads covering your experience, past accomplishments, and technical insurance skills.
• Offer: Welcome to Zensurance!

Benefits

• Remote-first setup for added flexibility.
• Home office allowance to create a comfortable workspace.
• Top-tier tech: "Office in a box" with all necessary tech equipment.
• Half days before public holidays: Enjoy half days before long weekends.
• Flexible health and dental plans for families, including mental health support.
• Health & personal spending accounts to invest in wellness your way.
• Parental leave top-up, because family comes first.
• Education assistance reimbursement for courses, conferences, books, and memberships.
• Opportunities to learn from industry experts and grow your career.
• Weekly Friday huddles to share updates and connect across teams.
• Virtual & in-person team-building events to strengthen our culture.