[Hiring] Commercial Director @Four Seasons Hotels and Resorts

Role Description

The Commercial Director is a part of the Hotel's Executive Leadership team who collectively make key strategic and operational decisions for the Hotel. The Commercial Director will create and implement marketing strategies and tactics that ensure that all marketing activities focus on maintaining the unique positioning of the property in an ever-changing competitive environment and achieving maximum revenue for the property. The successful candidate will be a proven leader, strategic thinker, motivator and innovator who is highly collaborative and puts people first. This role is on site in Tamarindo and can be based remotely. Remote locations considered will be Mexico and the West Coast of United States.

• Oversees all property commercial activities, including:
  • Sales
  • Catering and conference services
  • Digital, media, content/creative
  • Revenue management
  • Public relations
• The Commercial Director and the Sales & Marketing Division ensures that all activities and bookings are focused to yield maximum revenue per room occupied.
• Requires strong revenue and budget management skills, has a creative flair for marketing, excellent communication and interpersonal skills, and demonstrates effective leadership.
• Needs to be strategic, proactive and have a proven track record in both sales and marketing.
• Partner with airlift specialist team member to support owner, governmental and airline collaborations to increase and sustain direct lift to ZLO.

Qualifications

• Three to five years of previous employment in a Commercial Director / Director of Sales & Marketing position
• Luxury hotel Sales & Marketing senior leadership experience required
• Proven track record in prospecting for new business and savvy at negotiating
• Requires strong revenue and budget management skills
• Must be able to make quick decisions and work in a hectic and diverse work environment
• Must be able to build, develop and maintain a cohesive on site and remote based team
• Strong ability to prioritize, organize, and manage competing priorities
• Possess well-developed leadership and problem-solving skills
• Excellent reading, writing, and oral proficiency in the English language with a working knowledge of Spanish preferred
• Knowledge of revenue and client management systems
• Spanish proficiency is preferred
• Demonstrates understanding of Mexico — both culturally and commercially — with the ability to operate effectively within the country’s high-end social and business circles
• Be closely aligned with Tamarindo’s unique positioning as a developing destination
• Seeking a Commercial Director that is able to build on Tamarindo’s culture and identity, and is willing to try different approaches to drive new business from Mexico and the US
• Bring the level of sophistication and storytelling needed to work closely with PR in presenting and strengthening Tamarindo’s DNA
• Experience within Four Seasons is a plus, however external candidates will be considered if they bring strong relevance to the market, the product, and the long-term vision of the resort
• Partner with the General Manager and the Airlift Analyst on this developing destination to increase and sustain direct lift to ZLO

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Food vouchers
• Complimentary Employee Meals
• Major medical expenses insurance
• Savings fund
• Transport
• Access to gym facilities

Schedule & Hours

• This is a full-time position
• This role primarily works Monday through Friday, although may be asked to work other shifts, based on business volume