[Hiring] Collector @CADEX

Role Description

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.

Qualifications

• Strong computer skills in various systems, especially Microsoft Office
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
• Basic mathematical skills
• Basic telephone and calculator skills

Requirements

• High School Diploma or General Education (GED)
• 1-3 years’ experience in collections, B2B collections or accounts receivable role
• Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.
• This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.

Benefits

• Monday through Friday day shift – no nights or weekends
• A global company with cross training and transfer opportunities
• Medical and dental, 80% single and 60% family covered by Cadex
• 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)
• Company paid life insurance and long term disability insurance
• Generous PTO/sick leave along with other paid emergency leave options
• 6 weeks of partial salary for parental leave
• Stable and professional office and work environment
• Company provided Equipment
• Remote environment