[Hiring] Collection Representative @Alliance Collection Agencies Inc.

Role Description

Please note – while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, South Carolina, or North Carolina to be considered.

RevCycle, Inc. and affiliate company Alliance Collection Agencies, Inc. are seeking Collection Representatives to join our company in late Sept 2026. Successful candidates will need to meet the below qualifications, identity verification, connectivity, private workspace requirements and successfully complete onboarding activities including criminal checks and employment history verification.

Are you competitive, goal-oriented, and motivated by unlimited earning potential? Do you thrive in roles where your effort directly impacts your paycheck? If so, this is the opportunity you’ve been looking for. Join our growing Collection Team, where top performers are rewarded, income is uncapped, and your ability to negotiate, build rapport, and close resolutions can translate into six-figure earnings. This role offers a clear path to income growth, while allowing you to help consumers resolve outstanding balances with dignity, respect, and professionalism. As a Collection Representative, you'll work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions.

If you enjoy being measured by results—and rewarded for them—you’ll thrive here. This is a performance-based role for individuals who want control over their income, a clear path to success, and a professional environment that rewards effort and results.

If you’re reliably able to work a remote full-time day schedule with undistracted focus, allowing you to progress in your skill and related results and have a private home office space for your exclusive use only, this is a great role to consider.

If you have great communication skills, are able to adeptly keyboard and type while on accounts with multiple screens at the same time as navigating complex conversations with consumers - we can train you for success.

If you seek a sense of pride in working for a highly ethical company grounded in a friendly Midwestern culture where career growth from within and employee longevity is the norm (average tenure 6+ years).

Qualifications

• Great communication skills.
• Adept at keyboarding and typing while managing multiple screens.
• Ability to navigate complex conversations with consumers.
• Reliability and commitment to a structured work environment.
• Professional judgment and understanding of sensitive personal information.
• High School Diploma or equivalent (i.e., GED) required.

Requirements

• Ability to communicate clearly, both verbally and in writing, utilizing proper grammar and telephone etiquette.
• Ability to navigate multiple computer applications and databases.
• Ability to multitask and communicate on the phone while navigating multiple computer systems simultaneously.
• Ability to overcome objections and obstacles to negotiate payment successfully.
• Reliable and responsible; arrives on time and uses time productively.
• Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company).
• Ability to successfully complete company collector training program.
• Clear initial, ongoing and annual identity, criminal and background checks.

Benefits

• Paid medical insurance with personalized plan selection assistance.
• Company provided Short-Term Disability, and basic Life Insurance.
• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance.
• Generous PTO (3 weeks accrued annually which increases with tenure) plus holidays and make-up time.
• 401(k) with the option to deposit annual discretionary bonus if awarded.
• Company-provided equipment.
• Access Perks employee discount program (retail, travel, food, entertainment).

Essential Duties and Responsibilities

• Handle high-volume outbound and inbound calls with professionalism and confidence.
• Negotiate payment arrangements that meet both consumer needs and company goals.
• Consistently meet and exceed performance metrics (quality, compliance, collections).
• Maintain accurate documentation and follow all required laws and standards.
• Build trust quickly through active listening, empathy, and strong communication.
• Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines.
• Updates account notes and other documentation in real time while working with consumers making few errors.
• Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed.