[Hiring] Chronic Care, Sales Force Effectiveness @MSD

Role Description

The Sr. Specialist, Sales Force Effectiveness is a hands-on, execution-focused role responsible for improving customer engagement and facilitating field execution. In this role, you will:

• Translate customer insights into targeted territory actions and call plans.
• Champion adoption of field productivity tools and resources.
• Maintain KPIs and scorecards.
• Collaborate closely with the Associate Director, Chronic Care Sales Force Effectiveness, as well as Sales, Marketing, Operations, and Digital Human Health.
• Design and execute sales force effectiveness initiatives that drive measurable actions and outcomes.

Qualifications

• High school diploma with 4+ years of relevant professional experience (e.g., sales, marketing, military, healthcare/scientific fields such as pharmaceutical, biotech, or medical devices).
• 2+ years of experience in pharmaceutical sales, marketing, commercial operations, or a related field, either in the field or at headquarters.
• Strong analytical and problem-solving skills, with the ability to analyze, translate data and customer insights into actionable recommendations.
• Strong business acumen with a consultative, strategic approach to decision-making.
• Demonstrated ability to collaborate across functions and execute cross-functional initiatives.
• Effective communication, organization, project management, and stakeholder influence skills.
• Proficiency in Microsoft Excel and data analysis tools, with the ability to maintain KPIs and produce actionable reports.
• Practical field experience and a customer-first mindset, including territory and call planning and CRM/tool usage such as Veeva.
• Ability to work within compliance and governance standards.
• Ability to travel approximately 10% for national sales and headquarters meetings.

Requirements

• Chronic Care field sales or key account management experience.
• Experience supporting product launches, field execution initiatives, or multi-market program rollouts.
• Familiarity with sales force effectiveness, targeting, segmentation, and incentive/compensation programs.
• Exposure to advanced analytics and AI-enabled solutions to identify performance opportunities and support data-driven decision-making.
• Hands-on analytics experience, including advanced Excel skills.
• Experience managing vendors or influencing budget decisions.
• Knowledge of omnichannel and digital engagement models.
• Experience with training, change management, and field capability-building initiatives.

Benefits

• Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.