[Hiring] Channel Development Lead @Humana

Role Description

Become a part of our caring community. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. This role is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making.

• Develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives.
• Serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation.
• Demonstrates strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.
• Proactively anticipates challenges, establishes clear tracking mechanisms, drives stakeholder accountability, and executes against aggressive timelines while managing multiple competing priorities.

Qualifications

• 3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
• Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
• 3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
• Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
• Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
• Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
• Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Requirements

• PMP certification or 4+ years of advanced project or program management experience.
• 4+ years of sales experience within the healthcare or health solutions industry.
• 4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
• 2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.