[Hiring] Channel Account Manager @NMI

Role Description

NMI is looking for a Channel Account Manager to grow revenue across a portfolio of existing partners. Reporting to the Sr. Director of Channel Sales, you'll be the main point of contact for your accounts. You'll build strong, lasting relationships and find upsell and cross-sell opportunities that help our partners and NMI grow.

In this role, you'll learn what clients need, help them board more merchants, and get them using more of NMI's Value-Added Solutions, such as fraud, data security and enterprise/B2B tools. You'll work closely with partner success, solution engineering, marketing, product and support to deliver the right solutions and drive results.

Key Responsibilities

• Identify upsell and cross-sell opportunities within your account base, and pursue new business with existing clients.
• Drive adoption of Value-Added Solutions, including fraud tools, data security tools, enterprise/B2B tools and more.
• Meet or exceed sales targets and revenue goals for your assigned accounts.
• Develop strategic account plans that set out objectives, goals and action steps for each client.
• Partner with internal teams, including sales, marketing and product, to align strategies, deliver value to clients and maximize revenue across your accounts.
• Build and maintain strong, trusted relationships as the main point of contact for client inquiries, requests and issues.
• Hold regular check-ins with clients to gauge satisfaction, anticipate their needs and proactively offer solutions and support.
• Resolve client concerns quickly, escalate complex issues to the right internal teams and follow through to resolution.
• Advocate for your clients within NMI and champion their needs and priorities.
• Keep accurate records of client interactions, and prepare regular reports on account activity, sales performance and client satisfaction.
• Use data and analytics to spot trends, opportunities and areas for improvement.

Qualifications

• Experience in the payments or fintech industry.
• Proven experience in sales or account management, with a focus on revenue growth.
• Excellent communication and interpersonal skills, and the ability to build trust with clients.
• Strong negotiation and problem-solving skills.
• Comfort using AI in your daily work to improve efficiency and uncover opportunities.
• The ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Salesforce and Google Workspace.

Benefits

• A remote first culture!
• Competitive compensation and benefits
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities.

This is a remote role with an annual US base salary range of $75,000 – $90,000 USD. This salary range will be narrowed during the interview process based on experience, qualification, and location.