[Hiring] Catering & Events Sales Manager @Smart Workforce Solutions

Role Description

Drive high-converting sales and build world-class client experiences for top-tier Australian events—all while working remotely from South Africa! You will own the end-to-end sales lifecycle and client relationship journey for premium corporate functions, private celebrations, and large-scale activations. This position offers long-term stability and an exciting progression pathway into remote team leadership and department management.

What You'll Do

• Consultative Lead Conversion: Conduct 10–15 minute phone briefs for high-volume inbound enquiries to build immediate rapport, capture event visions, and achieve high quote conversion rates.
• Proposal & Menu Engineering: Build tailored proposals, custom menus, staffing schedules, and equipment pack-lists using specialized event management software.
• Proactive Sales Follow-up: Execute consistent, structured follow-up workflows to convert proposals into confirmed bookings while upselling add-on services and upgrades.
• Event Coordination & Handover: Finalize run sheets, guest counts, and complex dietary requirements before executing flawless handovers to Sydney-based Operations and Logistics teams.
• Account Management & Repeat Business: Nurture long-term corporate accounts and re-engage past clients to secure repeat event bookings.
• AI & Digital Workflow Adoption: Utilize AI tools (e.g., Claude, ChatGPT) and automation software to streamline order processing, quoting, and daily sales administration.
• Team Sales Coaching & Leadership (Growth Track): Analyze team conversion stats, coach remote team members on sales techniques, and potentially step up into a team lead or Head of Department role.

Qualifications

• 3+ years of proven consultative sales or event coordination experience within catering, venues, hotels, or hospitality.
• Proficiency with catering/event software (e.g., CaterEase), workflow tools (e.g., Monday.com), and AI tools (ChatGPT/Claude).
• Strong understanding of event planning, menu structures, beverage offerings, dietary considerations, and equipment logistics.
• Outstanding phone and written communication skills—confident, warm, and engaging without being too pushy.
• Highly resilient and energetic in fast-paced environments, with a strong proactive drive, an enthusiastic attitude toward AI adoption, and the capability to coach and lead others.

Requirements

• Reliable personal laptop or desktop capable of running all role-required software.
• High-speed, stable internet connection with a backup plan for power or connectivity outages.
• A dedicated, quiet, and professional home-office environment.
• High self-discipline, excellent time management, and a strong track record of thriving in an autonomous remote setup.

Benefits

• Full-Time position with competitive salary (R35 000 - R40 000 per month, experience-dependent).
• Long-term stability and exciting progression pathway into remote team leadership and department management.