[Hiring] Caring Family Advisor @SilverAssist

Role Description

The Caring Family Advisor is responsible for guiding seniors and their families through emotionally charged and critical care decisions. This role involves:

• Handling 100-150 inbound and outbound calls daily.
• Using active listening and established discovery frameworks to uncover needs.
• Managing pipelines and matching families with appropriate care options.
• Updating CRM in real-time and performing post-referral follow-ups.

Ideal candidates will have:

• Strong attention to detail and exceptional organizational skills.
• Excellent verbal and written communication skills.
• Experience in a metric-driven environment, preferably in telephone sales.
• The ability to handle emotionally charged calls effectively.

Qualifications

• 2+ years of documented sales success in a quota- or metric-driven environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Designated, private home office space during working hours.
• High-speed, hard-wired internet connection.
• High computer literacy, including proficiency in Word and Excel.
• Familiarity with navigating a CRM, including prior HubSpot experience.
• MacOS proficiency is not required but is strongly encouraged.
• Ability to manage a softphone.
• Industry knowledge or history of senior care industry experience is preferred.
• Bilingual in Spanish and English is a plus.

Requirements

• Ability to work both evening and weekend shifts as part of the regular schedule.
• Availability outside of traditional business hours to support operational needs.
• Completion of a virtual four-week, 5-day training program.

Benefits

• Competitive base wage of $22 per hour.
• Uncapped performance-based bonuses with $5,000 to $7,500 in commission in the first 3 months.
• Competitive benefits package.
• Paid time off and holidays.
• Paid training and all necessary computer equipment provided.
• No cold calling required; all marketing and new volume managed by the company.