[Hiring] Call Center Sales Representative II (Experienced) @The Sydney Call Centre

Role Description

We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands.

Responsibilities

• Make outbound calls to existing and prospective customers
• Promote and sell products and services tailored to customer needs
• Upsell and cross-sell based on customer profiles and preferences
• Actively listen to understand customer needs and recommend solutions
• Use internal systems to manage accounts and process transactions
• Collaborate with internal teams to resolve customer issues
• Follow scripts, policies, and procedures to ensure compliance
• Maintain accurate records of customer interactions and sales
• Protect sensitive customer data and ensure privacy standards are met
• Escalate complex issues to supervisors or support teams
• Stay up to date with training, product updates, and program changes
• Meet or exceed attendance, punctuality, and performance goals

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Previous experience in a call center or outbound sales environment preferred
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Basic understanding of Windows operating systems
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-driven
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Strong team player with excellent interpersonal skills

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.