[Hiring] Business Operations Manager/Sr Manager @Whatnot

Role Description

The Business Operations Manager / Senior Manager plays a significant role in building the functions to unlock growth and help the Company scale. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems.

This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives.

• Take Whatnot global:
  • Help launch Whatnot across the United Kingdom, France, Germany, and Canada.
  • Partner with Product and Engineering to ensure international needs are built into scalable, global solutions.
  • Conduct primary research to identify high-impact opportunities across product, pricing, and incentives.
  • Own key metrics that define success in each market including buyer and seller funnels, growth, marketing investments, and margin dynamics.
• Scale our marketing engine:
  • Bring business-side rigor to how capital is deployed, measured, and prioritized.
  • Deep-dive into complex channel decisions and build nascent capabilities.
  • Ensure the org and hiring roadmap keeps pace with our ambitions.
• Build a great business:
  • Partner with StratFin and Data to ensure we are building a healthy, durable business.
  • Lead analyses across our key margin levers and growth investments.
  • Inform pricing decisions and translate findings into concrete recommendations and actions for leadership.
• Help Whatnot run better:
  • Build tooling to serve as a single source of truth for tracking progress against aggressive goals.
  • Highlight key metrics, resource allocation, and blockers.
  • Help teams stay lean and iterate faster.
• Deliver for our users:
  • Be among the first to pressure-test new products and capabilities Whatnot is building.
  • Partner with Product, Engineering, and Operations to translate what we learn into initiatives that improve the buyer and seller experience.
  • Own resolution of high-impact issues end-to-end when things go wrong.

Qualifications

• Bachelor's degree in Business, Economics, or related field.
• 5-6+ years experience in consulting, investment banking/private equity, or a fast-growing startup.
• Able to move remarkably fast with little structure or guidance.
• Curious to learn about different parts of the business and how to pull certain levers to grow faster.
• Ability to operate independently and go deep on ambiguous projects.
• Demonstrated ability to work and influence cross-functionally.
• Proactive, great at communicating with different audiences, and can bring stakeholders on-board.
• Track record for driving change and impact in a fluid, unstructured working environment.
• Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges.

Nice to Have

• Experience working on a marketplace or a two-sided platform.
• Experience or passion for buying and selling in online marketplace communities.
• Proficiency with SQL & dashboards.

Compensation

For US-based applicants: $167,000/year - 215,000/year + benefits + stock options. The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not equity in the form of stock options, or benefits.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a summer and winter break).
• Health Insurance options including Medical, Dental, and Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on wellness.
• Annual allowance towards childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.