[Hiring] Business Banking Relationship Manager I @PNC

Role Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

The RM Virtual position manages a large book of business (400+ clients) in the $2-10MM segment. The role involves significant outbound calling, identifying business needs, and driving new opportunities within assigned relationships. Success requires the ability to sell effectively in a virtual environment, leverage technology quickly, and stay highly organized given the volume and pace.

• Comfortable working with large sets of metrics, maintaining accountability, and operating in a monitored environment.
• Books of business are typically on one time zone but may not be territory-concentrated.
• Analyzing business tax returns and structuring small business loans are a plus.
• Remote role with some annual travel expectations for team meetings.
• Bilingual Spanish preferred but not required.
• Work must be conducted from a quiet, secure, and confidential home-based workspace.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets. This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.

• Responsible for growing share of wallet with existing clients.
• Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
• Provides ideas and insights based on understanding of the client’s needs and their financial well-being.
• Remotely develops and manages clients across multiple markets.
• Coordinates the implementation and documentation of non-credit products and services.
• Leverages knowledge of the industry and market to prioritize efforts.
• Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Collaborates with Virtual RM team to share best practices and opportunities.
• Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
• Effectively manages risk/return in accordance with PNC's risk profile.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities.

Qualifications

• Business Banking
• Client Outreach
• Content Development
• Credit Products
• Customer Engagement
• Customer Loyalty
• Customer Solutions
• Identifying Sales Opportunities
• Lending Solutions
• Sales
• Small Businesses

• Business Acumen
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Managing Multiple Priorities
• Selling
• Tech Savvy

• Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience.
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

• Bachelors

• No Required Certification(s)

• No Required License(s)

Requirements

• Base Salary: $75,000.00 – $150,000.00
• Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
• This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service

To learn more about these and other programs, including benefits for full-time and part-time employees, visit pncthrive.com.