[Hiring] Business Advisor @Zillow

Role Description

The SMB Business Advisors are focused on driving growth and retention within existing client portfolios while delivering best-in-class customer service. You will challenge and guide clients with insights that help them achieve their business goals, while also identifying new growth opportunities within their accounts. Success in this role is measured by account growth, retention, revenue generation, and activity KPIs.

As a change champion, you embrace new ideas, tools, and processes, helping both clients and your team adapt and thrive in a fast-paced, dynamic environment. You have a growth mindset and are motivated by helping clients succeed while strengthening their partnership with Zillow Rentals.

You Will Get To:

• Be an expert in all Zillow Rentals Network products and services
• Perform a high volume of calls (approximately 40 per day) to increase participation from multifamily rental management companies
• Utilize Salesforce, Salesloft, and internal and third party reporting to prospect and strategize, log activity, and manage your calendar and opportunities
• Clearly communicate performance expectations to clients internally and externally
• Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIs
• Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs
• Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners
• Represent the voice of the customer to influence product, marketing, and sales process and improvement
• Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction to drive insight-led, value-based conversations

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area.

Qualifications

• 1+ years of experience in inside sales doing business to business sales
• Proven track record meeting and exceeding sales goals and other key performance metrics
• Possess high energy and a strong desire to achieve top results with a personable, positive “can-do” attitude via the phone and in person
• High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment
• Ability to prioritize and utilize time management
• Excellent written/verbal communication skills
• Adaptable in your communication strategy and sales strategies in order to best serve different partners in different markets as well as grow partnerships via different strategies
• Proactively seeks coaching and feedback, always seeking to improve and using any misses or failures as learning opportunities
• A passion for high-level conversations with decision-makers and influencers
• Highly proficient in the Google suite of tools
• Salesforce.com or other CRM experience preferred
• Ability to travel 2-3 times per year for company events

Requirements

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $31.10 - $49.70 hourly.
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $29.60 - $47.20 hourly.
• In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Benefits

• Competitive base pay
• Incentive compensation
• Equity awards

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.