[Hiring] B2C Inside Sales Specialist @Penbrothers

Role Description

As an Inside Sales Specialist, you will be responsible for handling incoming emails and chat inquiries from potential customers who are interested in our products or services. You will engage with these leads, understand their needs, provide information about our offerings, and guide them through the sales process to ensure a positive experience and successful conversion. This role requires a proactive approach to understanding the Singapore co-living and real estate market, as well as the ability to work cross-functionally with various teams to optimize processes and deliver outstanding results.

Employment Term: 1-Year Project-Based with Automatic Renewal Based on Performance

Work hours: Shift based, 5 days a week with 2 day rest day (shifting schedule between 9am-1am PHT and weekday off)

Work set-up: Remote

Responsibilities

• Handle inbound emails and chat messages from prospective customers in a timely and professional manner.
• Listen actively to customers' requirements, questions, and concerns to understand their needs and provide appropriate solutions.
• Educate customers about our products or services, including features, benefits, pricing, and promotions.
• Determine the suitability of leads by asking relevant questions to understand their budget, timeline, and decision-making process.
• Effectively communicate the value proposition of our products or services and how they meet the customer's needs.
• Address customer objections or concerns with confidence and provide solutions to alleviate any doubts.
• Ensure viewings are plotted in the field sales team’s calendar with all relevant information.
• Guide qualified leads through the sales process, close deals, and achieve monthly or quarterly sales targets.
• Follow up with leads who have expressed interest but haven't made a purchase yet to nurture them through the sales funnel.
• Maintain accurate records of interactions with customers in the CRM system and have insight into your sales activities, leads, and conversion rates.
• Work closely and cross-functionally with the sales team, marketing department, operations, and other relevant departments to optimize sales processes and improve customer experience.
• Stay proactive in understanding the Singapore co-living and real estate market to better position offerings and anticipate customer needs.
• Stay updated on product knowledge, sales techniques, and industry trends to enhance selling skills and meet or exceed sales targets.
• Ensure high levels of customer satisfaction by providing excellent service and support throughout the sales process.

Qualifications

• 2 years solid experience in sales, preferably in a real estate sales role.
• Excellent communication and interpersonal skills.
• Strong listening skills and ability to understand customer needs.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented and able to work under pressure to meet sales targets.
• Familiarity with CRM software and sales processes.
• Ability to work in a fast-paced environment and adapt to changes.

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.