[Hiring] Aurora and Expedition Consultant @Arctic Kingdom

Role Description

This role combines sales and guest experience with equal focus on building relationships and delivering seamless service. Success relies on consultative sales skills, timely communication, and professional care. Every interaction, from initial inquiry to post-trip follow-up, directly supports our marketing efforts and drives conversions, repeat bookings, and referrals.

As an Aurora and Expedition Consultant, you will manage the entire guest journey, from responding to inquiries and bookings to onboarding and post-stay engagement, acting as a trusted advisor who blends wilderness expertise with warmth and attention to detail.

Key Responsibilities:

• Manage inbound sales leads via HubSpot CRM and ensure timely follow-up
• Respond to booking submissions and group inquiries within 1 business day, and email inquiries within 1 to 2 business days
• Escalate to VP when workload challenges risk breaching response standards
• Guide guests through the post-booking experience, offering personalized communication, onboarding resources, and suggest and manage upgrades and add-ons
• Recommend and help shape premium add-on experiences (e.g. guided fishing, private aurora viewings)
• Maintain strong post-trip engagement, including surveys, rebooking opportunities, and referrals
• Share guest feedback and insights with marketing and product development teams
• Cross-train in Arctic expeditions and Torngat Mountains programs to provide coverage when needed
• Support business development activities, such as travel trade outreach and partnership communication
• Attend product knowledge trips and represent the brand at select travel trade events
• Achieve individual sales targets while contributing to team success metrics
• Manage B2B relationships (existing agent relationships), quoting, contracting, invoicing, payment follow-up, refund, cancellation, rebooking, and customer onboarding
• KPIs include sales, communication response times, cancellation rates, and rebooking rate

Qualifications

• 5+ years in consultative sales, luxury travel, or guest experience
• Strong knowledge of CRM systems (HubSpot preferred)
• Excellent written and verbal communication skills
• Passion for wilderness travel and remote lodge experiences
• Proficient in Microsoft Office Suite, including Word and Outlook for document preparation and professional communication
• Comfortable working with Adobe Acrobat for managing and editing PDFs
• Experience using HubSpot CRM with the ability to adapt to complementary tools and integrations such as Arrows (client onboarding), DocuSign (or similar) and Sprout Social (social and communication tracking)
• Familiarity with Asana or other task management systems to collaborate across departments and track guest journey milestones (preferred)
• Exposure to Digital Asset Management (DAM) systems such as Canto for accessing and organizing visual assets and branded content (preferred)
• Ability to quickly learn new digital tools and apply them effectively in a fast-paced, guest-facing environment
• Client-first mindset with proven ability to build long-term relationships

Requirements

This is a remote position. However, occasional in-person meetings may be required and will be communicated in advance. The role also involves some travel for product knowledge and to represent Arctic Kingdom brands at industry or trade events.